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Credit Card Fraud by Adobe

New Here ,
May 05, 2019 May 05, 2019

My credit card has received a fraudulent charge from Adobe.

I know this given that I did not sign up for a recurring subscription and upon looking up my old membership and credit card information, it has been updated by someone using an old address. 

Please inform me as how to cancel the current charge and guarantee this will not happen again in a year. 

V/r

Military Officer

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Creative Cloud
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Community Expert ,
May 05, 2019 May 05, 2019

Contact your credit card company and dispute the charge

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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LEGEND ,
May 05, 2019 May 05, 2019

Did you sign up for any subscription? Because ALL of them renew.

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Advocate ,
May 06, 2019 May 06, 2019

You'll have better luck contacting your credit card company and disputing the charge. Make sure to also close that credit card out and get a replacement card.

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Community Expert ,
May 06, 2019 May 06, 2019
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Sounds like your card has been compromised and needs to be canceled immediately.  Also file a fraud report with your bank for further investigation.

Nancy O'Shea— Product User, Community Expert & Moderator
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