CS6 - cannot install Acrobat X Pro

[Guest]

Upon installed everything from the CS6 pack, it pops up that Acrobat X Pro cannot be installed with error message :

ERROR: DW050:  - Acrobat Professional: Install failed

Any idea?

[Arpit Kapoor · Accepted solution]

ERROR: DW050:  - Acrobat Professional: Install failed    This is a very generic error code.

Please look for the install.log file and let us know the exact error message.

Try installing Acrobat X in a new user account and check if that helps.

Installer Log :

mac: /Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz

win: c:\Program Files\CommonFiles\Adobe\Installers\[Adobe Application name<date>].log.gz

Related Forum Posts:

http://forums.adobe.com/message/4649931

http://adobe.hosted.jivesoftware.com/message/4085707

[ZenZenSun]

Mid of Aug. 2013, I bought a new Lenovo T430s notebook pc  & Adobe CS6 Master Collection (student edition, ENGLISH Version) in Hong Kong, then find out i could not install first all of the software in CS6 Master collection, and then could install all other software in CS6 Master collection,except Acrobat X Pro could not be installed.

I use many methods listed in Adobe Help Community and had installation for over 5 times still cannot work it out.

I then call to Adobe Technical Support Hotline: 852- 3071 4922 in Hong Kong, Mr David Leung at technical support talked to me three times in a week, and we communciate by email too.

Over the phone, David Leung instructed to install Acrobat X Pro from my notebook pc 's safe mode by type in "misconfig" at run, but still could not install Acrobat X Pro from CS6 Master collection.

Here are the whole case, and method to solve it, anyone face similar installation problem that could not install Acrobat X Pro from Adobe CS6 Master Collection under Window 8, could try this method that I use, and i could install Acrobat X Pro in success by myself finally over 10 days.

Computer for install the software:

- a NEW Lenovo Notebook computer, Model T430s, Window 8 (Traditional Chinese Version), Microsoft Office 2013,

NO Anti-virsus software and other software are installed, deleted Adobe AIR installed in the notebook computer

Actions Taken try to install CS6 Master Collection and Acrobat X Pro (* BUT NOT WORK):

- use Adobe Creative Cloud Cleaner Tool

- set Regional Language Setting to UK English in computer

- reinstall CS6 master collection, and Acrobat X Pro for few times

- used another new set up administrator account to log in computer to install the software

Notes:

- First time to install CS6 master collection, only Acrobat X Pro and InDesign Software BOTH could not installed successfully.Then base on a Chinese user in China posted info online from google, and use his method to delete 'Caps.db' and 'pdb.db' in Program Files(x86)/common files/adobe/caps, then re-install CS6 master collection, then InDesign and other software could be installed, but only Acrobat X Pro still cannot be installed.

Aug 23. 2013, I click on the given link from Adobe techncial support David Leung by email: 

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlhttp://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

I read the solutions info at the link ant then take the following action:

Action DONE:

Go to  D:\Adobe CS6\payloads\Microsoft_VC80_CRT_x86

-         Then see its Install Shield Wizard, and CLICK “Repair” Icon, then enter

-         Then install the Acrobat X Pro of the CS6 Master collection

-         Then show this error after installation is not done successfully

-         * Note: now has only Three Error messages

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 0 warning(s)

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。

MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

I see one of the error message is Error 1335 , which has shown in some of the past trial installation of Acrobat X Pro from Cs6 master collection.  I then go to search error 1335 on Adobe help community online and see this link info:

http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html

Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows

I then use its mention method, I COPY the DISC 1 of Adobe Cs6 master collection from the D: of my notebook computer to my computer Desktop 's new folder (I make a new folder on desktop first). Then I install the Acrobat X Pro from the copied whole disc 1 at the Desktop folder, then I could install Acrobat X Pro immediately and successfully to my Window 8 (Chinese) platform notebook computer. I could use Acrobat X Pro (i.e Acrobat 10.0) at the computer now.  It means to install Acrobat X Pro from DESKTOP is the solution.

** FOR ADOBE:

Share these with you, hope it could help, and wish ADOBE could archive my case and this method to help all others.

Normal users same as me must feel frustrations if could not install Adobe software. ADOBE as an international software developer should fix the bugs asap once it already know the bugs relate to Window 8 or any other new pc software may crash Adobe software !!!

ZenZenSun

Hong Kong