CS6 updates and Mac write permissions

[denmaudes]

I have CS6 on a 2008 MacBook Pro and a 2010 iMac. I went to retrieve the recent update today and all went well on the MacBook Pro. However, on the iMac, I keep getting an error message that says that write permission needs to be given to the file path shown. I have checked the file path and all permissions are in order. I have checked the same file path on the Mac Book Pro and the two files paths contain the same permissions. So I am at a loss to solve this problem. Any suggestions?

[Jeffrey_A_Wright]

Which version of Mac OS are you using?  Could you possibly provide a screenshot or the exact text of the error message.  If providing a screenshot please make sure to return to the original message thread and click the camera icon.  This will allow you to then attach your image file.  Replying through e-mail will not allow the attached image to show.

[denmaudes]

This is the screenshot. I am using Mac OSX 10.7.4.

[Manish-Sharma]

What happens when you provide the read and write acess to Adobe folder at the file path in the error message ?

[Jeffrey_A_Wright]

Beyond providing read and write access as Manish suggested also please make sure to choose the option to Apply to Enclosed Items located under the gear icon.

[denmaudes]

Please note that the file path noted in the error does not exist. There is no library file under the user file denmaudes. To get to Application Support, I follow the route Mac/Library/ Application Support/Adobe. Once there, the permissions have been changed to read and write and the Apply to enclosed has been done. The result is the same. No update is possible.

If the file path name is correct, then I cannot find it.

At this point, should I just de-install CS6 and re-install?

[Jeffrey_A_Wright · Accepted solution]

Are you able to locate your User/Library folder?  If not you may need to hold down the option key and go to the Go Menu.  You will then see a Library option which will allow you access the hidden Library folder.

[denmaudes]

Thank you, Jeff. I located the Library with your guidance and made the permission change and the updates were downloaded. Thanks again to you and Manish.

[Guest]

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