Downloading previous versions of cc [on OS X 10.7]

[emmaj70477689]

I have just subscribed but cannot download anything as my macbook only has mac osx 10.7. technical support said i could download previous versions but only send me instructions to do this once you have already downloaded something - you need to click on the cc icon. This doesn't work for me as i can;t download anything. Technical support has been useless for nearly two hours!!!! Please help.

Thanks

[Sheena Kaul]

Moving to Creative Cloud Download & Install

Hi Emma,

I apologize for the poor support experience and the troubles you have faced in downloading the previous versions.

Please see How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

Let me know if that helps!

Regards,

Sheena

[emmaj70477689]

Hi Sheena,

Thanks for your reply - the trouble is you already need to have downloaded some of the applications first. It tells you to open your creative cloud desktop application but i don't have one as i can't download anything!

Any other options?

Thanks,

Emma

[Jeffrey_A_Wright]

Emma, I am sorry that you are facing difficulties installing older Creative Cloud applications on Mac OS 10.7.  What applications and versions are you attempting to install?

You also indicated that you have been facing difficulties downloading and installing the Adobe Creative Cloud desktop application.  Do you receive any specific error messages when you try to install the Creative Cloud desktop app utilizing the steps listed at Download and install Creative Cloud apps​.

Due to the age of the operating system you are using you may need to download and install the Creative Cloud desktop app from https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-download.html if the steps listed in Download and install Creative Cloud apps do not allow you to complete the installation process Emma.

Emma you also mentioned you spoke with a member of our support team.  Do you have a case number from your interaction that I can reference?

Finally, if you continue to encounter difficulties can you please post a screen shot of where you are facing confusion.  You can find complete details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video? Emma.

[John Waller]

Jeff,

Does the fact that the system requirements for the Cloud desktop app include Mac OS X 10.9 or later affect things here?

Adobe Creative Cloud desktop application FAQ

If you cannot install the desktop app on 10.7, how do you install anything else?

[Jeffrey_A_Wright]

An older version of the Adobe Creative Cloud desktop application should be downloaded which will be appropriate for Mac OS 10.7.  Emma may need to use the download available at https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-download.html​ to fetch the older version of the Creative Cloud desktop app.

[John Waller]

Thanks Jeff and understood.

Download Creative Cloud desktop app  (Older)

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial  (Newer)

I guess I was a little confused because there's nothing on those pages to indicate that

• they're different downloads
• one is older than the other
• the system requirements are different

If I was running 10.7 I would not know what to download.

[Jeffrey_A_Wright]

It should work in theory John.

Emma please do update this discussion if you face any additional difficulties.  As previously discussed including a screen shot is helpful. 

I don't have easy access to a Mac OS 10.7 to verify if it is still possible to install an old version of the Creative Cloud desktop app.  If you can update your operating system to a more recent version it would greatly improve your chances of a successful installation.

[emmaj70477689]

Sorry, family life took over for a while. I have now managed to update the operating system so going to give the downloads another try. Will let you know!

[Jeffrey_A_Wright]

Understandable Emma.  Feel free to update this discussion with the results when it is convenient.

[Nicoledancer]

Try clicking on free trial on the adobe website. This will initiate an install of the correct version of creative cloud for your computer and you can go from there.