Elearning 2.5

Report · Jun 05, 2012

I donwloaded elearning 2.5 as an upgrade to Adobe Web Premium CS5.5 dowloaded was fine, install was fine until fatal error with messages about incompatibility. I am unclear as to whether elearning 2.5 is upgradeable from Adobe Web Premium CS5.5 or if there is a larger issue? HELP

Report · Jun 06, 2012

It is applicable for what is known as an upsell. This is a specially discounted price which basically gives you the full version of the e-learning suite. If you are being asked for a qualifying serial number then it sounds like you purchased the upgrade instead. Is this the behavior which you are currently experiencing?

Report · Jun 10, 2012

I was asked for a serial number. Under the Adobe Buying Guide for elearning 2.5 it states:

If you have	Upgrade to eLearning Suite 2.5
Adobe® Captivate® 5.5, 5, 4, 3,or 2	$1,399
Adobe Photoshop® CS5, CS4, CS3 or CS2 or Adobe Photoshop CS5, CS4, CS3 Extended	$1,399
Adobe Flash® Professional CS5.5, CS5, CS4 or CS3, or Macromedia® Flash Professional 8	$1,399
Adobe Acrobat® Pro Extended 9 or Acrobat Suite	$1,399
Adobe Creative Suite® 3 or 2, or Macromedia Studio 8	$949
Adobe Creative Suite® 4	$649
Adobe eLearning Suite 2 and Adobe Creative Suite® 5	$399

Since I own adobe creative suite 5.5 I bought the upgrade but the installation is giving me nothing but problems. I get the following

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 2 error(s), 0 warning(s)

ERROR: DW020: Found payload conflicts and errors:

ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

---------------------------------------------------------------------- ---------------

I am familiar with the errors and warnings generated during adobe product installation typicall the DW020 associated with adobe flash player 10 ActiveX is considered an ignorable error dure to the skip of install for the older component. However with elearning 2.5 I am getting the following FATAL error

Any help is appreciated

Dianne

Report · Jun 11, 2012

Did you install a beta version of any of our products if so please remove it and try the installation again. If not then I would recommend removing all installed Adobe Creative software. Once this has done you would want to follow up by using the Clean up tool. Details for the cleaner tool can be located at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Finally once the cleaner tool has been run then please try the installation again.

Report · Jun 11, 2012

The problem has nothing to relate with your purchase , what you have bought is correct and the serial number is also working.

In your log it written :-

ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed

It is the conflict of the flash player version , follow the below given step to solve the problem.

1) Uninstall flash player ,

Windows :- http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Mac OS:- http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

2) Restart your Machine

3) Install the E-learning suite again

Ideally , now it your problem will be solved.

Report · Jun 21, 2012

Manish-Sharma

I followed your instructions and uninstalled Flash Player (as per directions in link) final step check status of Flash Player Blank Box (which used to say 11 point something is now blank - UNISTALLED)

1. Check if Flash Player is installed on your computer

Can you see the movie below?

Yes, I can.	No, I can't. I see an error message.
Flash Player is installed on your computer and it's working properly. However, to ensure that you have the latest Flash Player version installed on your computer, go to step 2.	You see a blank box. It indicates that Flash Player is not installed on your computer. To install the latest Flash Player version, go to step 4.

Restarted my machine and installed Elearning. The result was the same with the Exit 7 Fatal Error. Now What?