Error code 60

[donnam55504499]

I just had the student version of CC downloaded onto my laptop 3 weeks ago and now it's saying I need to update to a newer version. When I choose Update it comes back with the error code of 60 and says that I need to upgrade from the trial version. I shouldn't have the trial version because I am paying for it.

[kglad]

Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

[Sheena Kaul · Accepted solution]

Moving to Creative Cloud Download & Install‌

Hi,

Error -60 is an Download error , caused mainly due to Network issue.

1) Clear Temp Folder.

2)Disable Anti-Virus and Firewall temporarily .

{ Let me know if you are on managed / corporate network or behind proxy. }

3) Make sure LAN settings is set to detect settings Automatically .

4) If you are using Wireless./ Wifi Internet, try with wired Ethernet connection.

5)  Or you may try downloading App using direct link and check.

Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

References :

Error downloading or updating Adobe Creative Cloud apps

Regards,

Sheena