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This is an open forum, not Adobe support... below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
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Moving to Creative Cloud Download & Install
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Nevermind I was able to fix it on my own with the help of my tech guys.
Thanks anyway.
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How did you fix it? I'm having the same problem. Any help would be appreciated
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It had something to do with the files not downloading on the computer properly the first time due to it making my computer crash part way through. I ended up taking it to my local tech guys at a place called Gaming Generations. They showed me where to find the files and delete them so I could re-download them, but unfortunately I don't remember where exactly they went.
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I'm sure this may be a little too late, but I see that this one is still unanswered. The way that I was able to resolve this issue was by clicking "Uninstall Adobe Creative Cloud" on my iMac, and then when the window popped up, there was a button labeled "repair". I clicked on it and it resolved the issue in full! I'm not sure where the uninstaller for Adobe Creative Cloud would be on a Windows machine, but if you can find it, hopefully, it produces the same results!
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This just happened and the solution above worked. I guess when it "repairs" it, it forces a download of creative cloud, fixing the issue.
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okay?? where do you find "uninstall adobe creative suite"???? ugh
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Check under Applications > Utilities.
You may also refer below link :
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Use adobe's uninstall tool, then reinstall Adobe Creative Cloud. It should work fine. This MUST be done for win10!
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Thank you. This worked for me also!