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File sync folder problem CC 2015

Jun 18, 2015

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Hi

before I updated my CC to 2015 my file sync folder was amazing - I saw small "upload progression icon" on file icon, i could press right click and use "share link" etc. And now after update it just behaves like usual windows folder... To share my files i've got to login in web browser etc... Can somebody help me solve this problem? Thank you.

Hi Karolina,

We still have not received an email from you either to my personal address or to our distribution list.  We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?

May I ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing assets with someone else?

In the meantime please can you try the following steps, to get you syncing again:

  1. Backup your creative cloud files folder by copying it to another location outside of that file hierarchy.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will prevent you from having to uninstall the other Adobe products)
    2. for mac: Users/Shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. Uninstall the Creative Cloud application from the Control panel
  4. Download and reinstall the creative cloud app from here. https://creative.adobe.com/products/creative-cloud
  5. This will redownload assets from the cloud and you will need to resolve any discrepancies between your backup folder and the creative cloud files folder.

If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you

Warmest wishes,

Ashley

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File sync folder problem CC 2015

Jun 18, 2015

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Hi

before I updated my CC to 2015 my file sync folder was amazing - I saw small "upload progression icon" on file icon, i could press right click and use "share link" etc. And now after update it just behaves like usual windows folder... To share my files i've got to login in web browser etc... Can somebody help me solve this problem? Thank you.

Hi Karolina,

We still have not received an email from you either to my personal address or to our distribution list.  We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?

May I ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing assets with someone else?

In the meantime please can you try the following steps, to get you syncing again:

  1. Backup your creative cloud files folder by copying it to another location outside of that file hierarchy.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will prevent you from having to uninstall the other Adobe products)
    2. for mac: Users/Shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. Uninstall the Creative Cloud application from the Control panel
  4. Download and reinstall the creative cloud app from here. https://creative.adobe.com/products/creative-cloud
  5. This will redownload assets from the cloud and you will need to resolve any discrepancies between your backup folder and the creative cloud files folder.

If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you

Warmest wishes,

Ashley

Topics

File sync

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Jun 19, 2015

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Hi Karolina,

We are sorry to hear that you have had problems since the upgrade.  We are here to help!

If this is Windows specific:  during the install process we restart Windows Explorer, if the upgrade has taken place as a non admin user its possible that windows explorer wasn't restarted.  There are two ways to see if we can get your progress icons working again:

If either of these fail to work would you be able to send us your log files so that we can investigate further?

Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

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Jun 21, 2015

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Hi, check your mailbox, thanks.

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Jun 22, 2015

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Hi Karolina,

I've searched through our mailbox but I cannot find your reply - could you check the email address syncforum-communication@adobe.com is correct and try again.  I will monitor my emails this morning.

Warmest wishes,

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Jun 22, 2015

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Hi Ashley,

i sent it again. Check your mailbox one more time please. Thank you.

Have a nice day

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Adobe Employee ,
Jun 23, 2015

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Hi Karolina,

can you ensure you are on the latest version (2.1.1.110)?

If you are, please try the following steps:

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

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Jun 23, 2015

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Hi derekjack,

yes my version is (2.1.1.110).

It's pretty weird because actually I dont have a CoreSync folder in Roaming folder...

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Jun 25, 2015

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Hi Karolina,

I'm just catching up with correspondence and notice that the path is incorrect it should read C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

Warmest wishes,

Ashley

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Jun 27, 2015

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Hi, check your mailbox please Thank you

Have a nice day

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Jun 28, 2015

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Jun 29, 2015

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Thank you for your answer Christopher, but for me it doesnt work.

Some more ideas?

Thank you

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Jul 01, 2015

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Hi Karolina,

We still have not received an email from you either to my personal address or to our distribution list.  We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?

May I ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing assets with someone else?

In the meantime please can you try the following steps, to get you syncing again:

  1. Backup your creative cloud files folder by copying it to another location outside of that file hierarchy.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will prevent you from having to uninstall the other Adobe products)
    2. for mac: Users/Shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. Uninstall the Creative Cloud application from the Control panel
  4. Download and reinstall the creative cloud app from here. https://creative.adobe.com/products/creative-cloud
  5. This will redownload assets from the cloud and you will need to resolve any discrepancies between your backup folder and the creative cloud files folder.

If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you

Warmest wishes,

Ashley

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Jul 14, 2015

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Thank you Ashley, after this reinstall everything works fine. Thanks a lot!

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