Getting download error 503 upon opening Creative Cloud

[Frank DeBonis]

Opened Creative Cloud this morning and am getting download error 503. What might have changed?

[Jim_Kirk]

Same problem here.  Windows 10 Pro desktop OS.

Was working fine last night and this morning Acrobat DC starts crashing when opened.  Was able to uninstall and reinstall Acrobat DC but still crashed on opening.  Signed out of CC and now can't sign back in with 503 download error.

Try opening Acrobat DC and see if it crashes (I tried this on 3 Win 10 Pro machines and all crashed).

[Govardhan.V]

Windows or Mac ?

Are you getting error message like Service Unavailable ?

Error 503 is an Connectivity issue , not sure if it is from your end or server,

[Sheena Kaul]

Hi,

Please see Error downloading, installing, or updating Creative Cloud applications

Hope that helps!

Regards,

Sheena

[americanone]

Acrobat DC was working fine all evening.  Tried using it this morning and it crashes every time I try to do anything. 

Used two different computers with the same results.  No error message just a "program not responding".  Both are Windows 10.  Have no other issues accessing other online services.

[Sheena Kaul]

Acrobat crashing: you might want to post in Acrobat‌ forum.

Experts can help you.

[Jim_Kirk]

Internet connection is working.  Quite CC app (settings>Quit).  When I restart CC app I get this screen:

Then it disappears and I get the Win 10 spinning circle.

[Sheena Kaul]

Please see Solve common Creative Cloud activation and deactivation issues.

[Jim_Kirk]

FYI, LR CC is working fine and shows me signed in.

I downloaded Acrobat Reader DC and it works perfectly.  Try again to start Acrobat DC, get the Acrobat DC first screen and then the spinning wheel. Click on close and get message "Adobe Acrobat DC is not Responding"

[Jim_Kirk]

Just to clarify my problem.  At this time all I get is a spinning circle when I try to open the CC app in W10 Pro(opens on the Apps screen and this is where the spinning wheel is seen).

If I click the CC app Home tab I get visible information, App tab click is spinning wheel, Assets tab shows information, Community tab is blank.

With the spinning wheel happening if I click Settings>Quit and then restart the CC app it opens to the App screen and I am back to the spinning wheel.

This has nothing to do with Acrobat DC which is another problem I'll work on after the CC app is fixed.

Any others see?

[americanone]

Same Issue

[Sheena Kaul]

Please try the steps below:

• Quit Adobe CC desktop app. End it from the task manager/activity monitor.
• Restart the machine.
• Launch the Adobe Cc desktop app and Sign in.

[Jim_Kirk]

Sheena,

Followed your steps.  Once restart was completed I clicked on the Adobe CC app and I was immediately presented with the spinning circle on the Apps tab.

It is impossible to sign in.  I checked my PS CC and I am still signed in there.

After about 30sec-1minute the spinning wheel on the Apps tab disappeared and I get this screen:

[Sheena Kaul]

Please refer to the help document below:

Download Error in Apps tab of Creative Cloud Desktop Application

You may also refer to the threads below:

https://forums.adobe.com/thread/1832357

Creative Cloud - Download error - stubborn error

  Re: Creative Cloud "Download Error" message

[Jim_Kirk]

Sheena,

I a followed your link and was able to remove everything except these two files in the OOBE folder:

When I try to delete these files I get this error message (identical message for ANEData.db.

[Sheena Kaul]

Try to close all the Adobe process from the task manager and then remove.

[Jim_Kirk]

I killed the two Adobe process shown as AcroTray and Adobe IPC....  Tried to delete the OOBE folder, get same error, and the two process are recreated.  Tried several times but always same result.

[Sheena Kaul]

Please restart your system and then try.

[Jim_Kirk]

Well, on restart things came back to normal and Adobe Acrobat DC seems to be working now without crashing on opening or doing other tasks I was having a problem with earlier.

I also tried starting Acrobat DC on my Win10 Pro laptop.  I did not do anything to any files on the laptop and Acrobat DC, which previously crashed on opening, also seems to be working.

Maybe the Adobe server responsible for sign on just came back to life?????

Hope all the pieces that solved this dilemma stay working but thanks for the help.

[maciek_lezak]

Hi ,I am getting the same. IS it a problem on Adobe side? I can see many similar posts (regarding problems with Adobe CC ) today.

In DLM logs I am am also getting 503 error: 09/20/15 17:07:47:341 | [ERROR] |  |  |  |  |  |  | 4320 | The error has come and the http error code is - 503 09/20/15 17:07:47:341 | [ERROR] |  |  |  |  |  |  | 4320 | Failed to send the request to server to get the response - 503

I didn't have any such problems before.

[Sheena Kaul]

Seems only the Adobe Cc app is not able to connect to the server. The apps are still working.

Please refer: is th downloading page working for you?