How do I deactivate Adobe CS4 on dead computer?

[brittdesigns]

Currently, I am unable to boot my Toshiba laptop correctly.  I think it is a hard drive problem.  I am afraid of trying any recovery options because I don't know what it will do for the Adobe CS4 software I have installed on there.  All the recovery options say they will erase the C:Drive.

I want to know if I am able to replace the hard drive, will I be able to reinstall my CS4 software on the same computer?

I have the CDs. but it is the student version.  I am still a student, but I need it more to open old files, which I don't think will open on Adobe CC now.  What do you do for old files?

I had previously installed CS4 on an old computer before replacing it with this Toshiba.  I don't remember for sure whether I was able to deactivate it on there, but I think it was.  Is there anyway to find out what computer I have the software active on?

Also, if I end up getting a new computer, will the CS4 work on Windows 8 and will I be able to deactivate on the old computer so I can put it on the new one?

Any help is appreciated as I don't know what to do right now and I want to resolve this by next semester in a few weeks.  All the discussions revolve around calling support, but is that the only way?

[kglad]

contact adobe support and request an activation count reset by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[brittdesigns]

Do I just go to chat for help?

[kglad]

follow the instructions above.

[brittdesigns]

I did follow the instructions above and I have the option for Chat or Forum.  Obviously the forum is not helping me that much, but I don't know if Chat will help.

I got a private message to give them my phone number and they will call me, so that is what I am going with.  Unfortunately, I just missed the call, but I think they will call back.

This issue is still unresolved for me.

[brittdesigns]

I just read about the message about fraudulent Skype help from Adobe.  I think I gave them my number and I shouldn't have.  I really wish that message had been more clear.