How to change Photoshop Elements license from Win to Mac

[gungholady]

In February 2015, I purchased the Photoshop Elements 13 Windows version. I no longer have access to the Windows version and it was uninstalled from the Windows Platform. Can I use the serial number for the Windows version with the Mac version?

[kglad]

yes.  dl the mac install file and use your current serial number.

if that fails, Order product | Platform, language swap

Downloadable installation files available:

• Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  XI, X | 9,8 | 9 standard
• Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
• Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
• Lightroom:  5.7.1| 5 | 4 | 3
• Captivate:  8 | 7 | 6 | 5.5, 5 | 1
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[ParagRao]

Hi Virginia,

Please deactivate the Photoshop Elements 13 and then uninstall it from the Windows computer. Our activation server doesn't reflect the deactivation of the program.

The serial number you received for Photoshop Elements 13 is a Windows only serial number. To get a serial number for Mac platform request a platform or language swap. Order product | Platform, language swap

Parag

[gungholady]

My Windows partition on my mini mac crashed and has been wiped off and reverted back to Mac OS only. Therefore I'm not sure how I would deactivate it since it is already gone.

Thanks so much for the information on requesting a swap.

[Ned Murphy]

Adobe Support can deactivate an inaccessible activation.  Contact them thru chat and ask them to reset your activations.  You might also be able to request the platform swap though you should read thru that documentation to see.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )