I am receiving an error code 72?

[Emex]

I am receiving an error code 72 when trying to open creative cloud set-Up?

[Jeffrey_A_Wright]

Emex can you please post a screen shot of the error message?  Also which operating system are you using?

[MaiFlo]

Hi,

I have the same problem on my Window 8.1 launched with Parallells on Mac Osx 10.9.

[MaiFlo]

Hi Jeff,

I have the same problem with explanation below.

Have you any idea to solve this problem ?

Thank you

[Jeffrey_A_Wright]

MaiFlo can you please translate the error message?

[MaiFlo]

Yes of course but I use google translate for this translation :

The following problems occurred:
There was a problem at or downloaded files.

For troubleshooting tips, see the customer service. (Error code: 72)

I must also say that I tried the downloaded installation file on another PC and it worked.

Thanks for your analyze.

[Jeffrey_A_Wright]

Thank you MaiFlo for the translation.  Are both computers on the same network?  If so then it is likely either a problem with the quality of service of the connection to this computer or installed security software.  Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to determine where the exact failure lies.  While Error Code 72 is not listed the same steps do apply.

Error Code 72 appears to be a unique error so my best guess is that installed security or anti-virus software is interfering with the download process.  Please make sure you are using the current versions of whatever security/anti-virus software you utilize.

[MaiFlo]

Thank you Jeff,

You show me the way to solve my problem.

This is explanation :

I execute Windows 8 like a virtual machine based on MacOs.

When I installed Windows 8 a network card is automatically created between  Mac and Windows 8 but it's just a local network, internet is provided by Mac.

So I create another card to reach my network.

But installer of creative cloud didn't work.

After reading your mail, I try to disable the first local network and installation succeded.

I think the installer test only the first network card which is enabled.

Thank you very much.

[Jeffrey_A_Wright]

Thank you MaiFlo!  This information is useful.  Which virtualization software are you utilizing?  Also what version?

[MaiFlo]

If I can help, it's a pleasure.

I like find solution when I have a problem so if I have The Solution ;-), I share it !

I use Parallels 9 for Mac : Build 9.0.24237

[MaiFlo · Accepted solution]

I note that after installation of Creative Cloud App, I enabled the first network card.

Creative and Adobe Products works fine after that.

This problem occured only during installation of Creative Cloud.

[Jeffrey_A_Wright]

Excellent thank you MaiFlo!