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Illustrator CC help error message

New Here ,
Oct 19, 2017 Oct 19, 2017

Screen Shot 2017-10-19 at 18.13.43.pnghow do i solve this problem?

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correct answers 1 Correct answer

Community Expert , Oct 19, 2017 Oct 19, 2017

does your computer, at least, meet specs - Adobe Illustrator system requirements

if you meet the hardware requirements, what's your os?

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Community Expert ,
Oct 19, 2017 Oct 19, 2017

does your computer, at least, meet specs - Adobe Illustrator system requirements

if you meet the hardware requirements, what's your os?

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New Here ,
May 02, 2018 May 02, 2018

This computer does not meet the minimum system requirements for Illustrator CC. Please refer to the system requirements in the Help documentation for a full list of hardware and software requirements for Illustrator CC.

I keep getting this error message even though my system meets the minimum requirements. Can anyone please advise?

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Community Expert ,
May 02, 2018 May 02, 2018

what are your computer specs/os?

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New Here ,
May 02, 2018 May 02, 2018

I'm on OS X Yosemite

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Community Expert ,
May 03, 2018 May 03, 2018
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your computer doesn't meet specs.

the message 1 link clearly states your os is too old.  update it.

Screenshot - 5_3_2018 , 7_04_17 AM.png

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