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Install error 502

Community Beginner ,
Jul 06, 2014 Jul 06, 2014

When trying to install Illustrator CC 2014 I get the following error:

Installation failed

Download error. Unable to reach Adobe servers.
Please check your internet connectivity, firewall settings, and try again. (502)

I have only  just installed Photoshop CC 2014 and updated Photoshop CS6 via the Creative Cloud updater, as well as other updates so believe that it must be the Illustrator installation that is at fault.

I have restarted both the updater and my computer.

Adobe Illustrator install error.JPG

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Creative Cloud
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Adobe Employee ,
Jul 07, 2014 Jul 07, 2014

Steve.West are you on a managed network?  I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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Community Beginner ,
Jul 07, 2014 Jul 07, 2014

Hi Jeff,

Yes I am on a managed network.
I have completely uninstalled all Adobe software and run the CC cleaner tool. I am just waiting on the correct version (Win 7 64 bit Enterprise) of the creative Cloud desktop app from my administrator.

Unfortunately the page you sent me to didn't cover the error message I received. Please see my original post. I had no issues with Photoshop, Indesign, Acrobat; just Illustrator.
Cheers,

Steve

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Adobe Employee ,
Jul 08, 2014 Jul 08, 2014

Steve.West per Error downloading Creative Cloud applications please see the following: "If you are on a managed network, then see the Adobe Creative Cloud Service Access Documentation for IT section of Creative Suite Enterprise Deployment."

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Community Beginner ,
Jul 08, 2014 Jul 08, 2014

Thanks Jeff.

Installed using the Enterprise build and all appears to have worked fine.
One quick question though; does the enterprise version not use the Creative Cloud Desktop application? I notice that it hasn't installed it by default.

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Adobe Employee ,
Jul 09, 2014 Jul 09, 2014
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Steve.West it is not a requirement to install the Creative Cloud Desktop app.  Some I.T. managers/companies may choose to utilize this option to prevent Users from installing additional software titles.

There are also services which are available within the Creative Cloud Desktop application, such as File Sync, TypeKit, Behance, which they may also want to restrict access too.

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