Install Error: Data error (cyclic redundancy check)

[peggyg11676083]

I purchased Acrobat X standard and the disk came in the mail. I have an HP PC and operate on Office 365/ Windows 8. At first it would not  download because I was on a free trial for Acrobat DC. I removed it then tried to re-install the disk I ordered. Installed fine through most and then this error popped up: Data Error(cyclic redundancy check)

[kglad]

did you uninstall acrobat dc using the uninstaller?  if not, reinstall it (to install the uninstaller), then properly uninstall it.

run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

then restart your computer and copy your acrobat x installation files from your disk to a desktop directory.  install from the desktop directory.

[peggyg11676083 · Accepted solution]

Thank you. I did. It turns out that Software Mania sold me an expired disk!

Amazon is bakcing me up and I am getting a refund but hours of wasted time. Thanks for your help!

[kglad]

you're welcome.