Installer failed to initialize

[g_g_m_b71884705]

Who can i call for help installing my 2,5 year old 1500 euro plus costing software......!!!!!

[kglad · Accepted solution]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if osx 10.12 (sierra) or 10.13 (high sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[MukeshSuthar]

Hello g.g.m.b71884705​,

If you are using a Mac OS and getting this error, you can simply run the installation from Terminal.

Here are the steps:

Double click on ".dmg" file>> Right click on the red install file">>show package content>>Contents>>MacOS>>Install file

Drag the Install file in terminal window.

[You can open the Terminal by typing in the Terminal in the search bar at the upper right corner.]

[holdingcophoto]

Brilliant! This totally worked installing Illustrator CS6 to Mojave.

[kglad]

those instructions are duplicates of:

if osx 10.12+, https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html