Installing Lightroom 4.0

[visual_operator16B6]

Hi,

I wanted to re-install my lightroom 4.0 (after complete reboot off the Mac) and I have the product code in my adobe account. I have found the page where you can dowload the older versions but for lightroom 4.0 it says: contact support

But when I go through all the steps to contact the support, I end up again on the download page..

Does anyone has this experience?

Thanks!

Sven

[Atul_Saini]

Hi Sven,

As you have mentioned that you wish to install Adobe Photoshop Lightroom 4 on Mac and you were not able to contact support for the same. I would request you to try the steps mentioned here: - Contact Support FAQ: Unable to reach support through the "Contact US" link Please feel free to update this discussion after trying this.

Thanks,

Atul_Saini

[visual_operator16B6]

Hi Atul,

Thanks for your reply.

Unfortunately it doesn't help. When I use the link, I end up again like it always does.. being advised to look in the forums or FAQ's.

In the meantime someone from adobe did contact me by mail for a call. I'll give an update after.

Below printscreens from the steps you siggested:

[Atul_Saini]

Thanks for the update Sven, please post the case number (if any) I would also like to know what happens when you select call or chat from the second screenshot.

[visual_operator16B6]

no case number i'm afraid, nor any constructive help. The Ps CS3 & lightroom 4 that I bought years ago are not supported anymore. IThe last couple of years i've worked with the full package cloud version during my freelance days, which costed 60-70EUR a month. Now that i'm not freelancing anymore I also stopped the subscription of cloud.

My goal was just using my 'old' Ps and lightroom for a few pics a year that I work on out of interest and as a hobbyist.. so I don't need an expensive update to CS 6 and lightroom 6 licenses for 500USD, but oh yeah..  this time,.. they will be updated for life.. because this time we though of offering this to our customers.. 

I wonder why it wasn't the case with CS3 back then.

I'm quite disappointed to be honest and really find this not customer minded at all after being a user for several years.. an affordable update would be acceptable.. So, I will be using online PS platforms that are also available and free, since it's only as a hobbyist and not professional anymore I will go for that option and will leave adobe as a customer i'm afraid. Not a big loss for them as individual.. but i won't be a very good ambassador for them towards others.

Thanks for the info anyway

cheers

[Atul_Saini]

Hi Nico Rein,

I am sorry that you are unable to get this issue fixed so far, please try to find the case using this link: - View Adobe Support cases so that we may expedite this issue.

I really appreciate your patience and cooperation.

Thanks,

Atul_Saini