msiexec error when installing Premiere Elements

Report · Feb 21, 2012

I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.

I downloaded the softare. Installed the PS Elements. It was smooth.

I then tried to install Premiere Elements and it does not work.

When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.

Windows ® Installer. V 3.01.4001.5512

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

</package | /i> <Product.msi>

Installs or configures a product

/a <Product.msi>

Administrative install - Installs a product on the network

/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]

Advertises a product - m to all users, u to current user

</uninstall | /x> <Product.msi | ProductCode>

Uninstalls the product

Etc etc etc.

And then finished with an error that it was not installed.

I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.

When I try using the Adobe Premiere Elements 10.msi then i get an error

Adobe Premiere Elements 10 - Setup

Install Adobe Premiere Elements 10 using the setup.exe in the root folder.

I called support. They had me extract files into a folder off of eg C:\PS

I did this. Started the setup.exe, Same error as above msiexec.

He then had me install it with the runas administrator. I tried same error.

He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but I did this . And restarted the setup but still same msexec error.

The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.

Let me explain..

What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.

Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.

By the way I tried using

**********************************

ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now

the problem is adobe's fault, a faulty script or something on the dvd.

in my situation, to get this program installed, i decided to do the following:

1) optional: copy the install dvd to hard drive.

2) locate the adobe premiere elements 10.msi file.

3) type in msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"

to unpacked the msi archive.

4) go into the c:\tempfolder/programfiles/Adobe

5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs

6) you have to make your own desktop icon

7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program

8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager

so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.

******************************

this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.

Oviously it should install properly. (thanks anyway)

Report · Feb 21, 2012

Ccm288 are you trying to install the 64-bit or 32-bit version of Premiere Elements? If you are using Windows XP I would recommend installing the 32-bit version. I am also a little concerned with the version of Windows Installer Service listed in your post. What service pack are you running with Windows XP? Service Pack 2 should have upgraded you to Windows Installer Service 4.5.6001.22159.

Report · Feb 22, 2012

Thanks Jeff for helping.

The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.

BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.

The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647

Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.

Windows ® Installer. V 4.5.6001.22159

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product

etc etc.

So obvously the new installer got installed, but still the install process doenst work.

Any further ideas.

Report · Feb 22, 2012

Let me consult with some of my colleagues to see if we have any additional suggestions beyond going back to our support team. In the mean time I would recommend logging in under a local administrator account, preferrably a newly created local administrator account, and trying the installation through that route.

Report · Feb 22, 2012

Actually Indeed I did exactly this but alas it gave me the same error.

Regards

Thank You.

Report · Feb 22, 2012

ccm288 can you please navigate to your Adobe Premiere Elements 10 folder. Once there look for a file titled Adobe Premiere Elements 10. Once you have located the file can you right click and select properties and response to the thread with what is listed next to Opens with.

Report · Feb 23, 2012

I am a little unclear which Adobe PE 10 folder, but Im guessing you mean the folder that gets extracted, when you initially download the file and then click on the .exe to extract the files. If that is so then here is the data.

Adobe Premiere Elements 10.msi

Recommended Programs:

Windows(R)Installer

If your thought was maybe the properties where not set to use the right program to start the msi extention. Thats a good idea. However the fact that the PS Elements installed flawlessly, makes me think that it is set up properly. But maybe its a differnt way it installs.

I wondered still if maybe its using the wrong file, So I went into file options/file types and here is the file that it is using to run the installs.( and the actual command)

"C:\WINDOWS\System32\msiexec.exe" /i "%1" %*

When I put "C:\WINDOWS\System32\msiexec.exe" into the run box indeed it shows that it is version 4.5 of the installer.

You have made a good suggestion, however sadly the installer seems to be functioning, at least on the surface properly.

Any further ideas?

Regards

Report · Feb 23, 2012

Ccm288 the only suggestion I have at this point is to try downloading the install files again. This time I would recommend downloading the trial version of Premiere Elements which is located at http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=en_us.

Report · Feb 23, 2012

Yes thanks, I was thinking I might try to download again. Is the trial version the same ??

Do you think there is any purpose in contacting support. I did initially contact them and then I responed that it didnt work. then instead of suggesting other things to do they suggested to do another chat session. I just wonder if they are going to have any new ideas since your group has been unable to resolve it. Im sorta thinking they are basically going to ask me to do the same things you have. I asume you look in the same places for the solutions. And this one seems to have not come up before.

Regards

Report · Feb 23, 2012

Ccm288 the trial version is the same as the version which you downloaded. I suggested it though since it will be a different path for you to obtain a fresh copy of the install files. If this still does not work it may still be worthwhile to check with our support team as they can assist you more efficiently than I am able to do within the forum.

Report · Feb 23, 2012

Thanks for your help. I will try the various options.

Regards