Photoshop CC won't install

[kritzberg]

Just purchased 5 CC seats for my company. Successfully deployed 4 licenses: 1 to myself and 3 to my staff. Successfully installed desktop app.

However, I can't install other apps. On my primary computer, I was able to install Acrobat XI, but Photoshop failed to complete and could not be reinstalled. ("patch failed, try later").

On my secondary computer, I was able to install the desktop app, but Acrobat XI died halfway through and no longer offers the "Install" option, but only the Trial version. Many other CC apps — for which I have a full subscription — also offer only Trial.

I don't want to install Trial versions because I had so much difficulty with CS6 apps reverting to trial and failing to load.

How do I get CC to install cleanly?

[Mylenium]

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Sign in, activation, or connection errors | CC, CS6, CS5.5

And you may want to check the deployment guides again. It sounds like you used some odd parameter on your install package that marks the installer database  as locked, hence all your issues...

Mylenium

[kritzberg]

I'll try this. However, I don't have an 'install package.' I've just assigned licenses to users with the expectation that they will go to adobe.com and download as necessary. That is, in fact, what I myself am doing.

[kritzberg]

Whoops! I can't use the CC Cleaner tool, because it doesn't have an option to clean up *only* Creative Cloud: it wants to clean up CS6 too.

Since the attempted CC install wrecked my Acrobat CS6 installation, I'm not willing to risk CC Cleaner hosing CS6 as well. Especially since I have zero confidence that CC will download correctly.

Any other ideas?

[kritzberg]

I tried CC Cleaner despite my misgivings and it has, indeed, wrecked my CS6 installation without solving the original problem. I'm all ears if you have other suggestions.

Sent from my iPad

[Jeffrey_A_Wright]

Kritzberg I would recommend reviewing the installation logs for Photoshop to determine what specific error messages are preventing a successful installation.  You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

Also you may want to look at the log files for the updates to Photoshop CC as well for additional errors.