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Photoshop stuck installing at 6%

New Here ,
Jun 21, 2018 Jun 21, 2018

I had to uninstall Photoshop CC 2017 as I kept getting an error message ("Could not import the clipboard because an unexpected end-of-file was encountered"). However, every time I try to reinstall it through Creative Cloud, it stops updating at 6%. I tried turning off my antivirus software, but it didn't help. Creative Cloud did not give me any error messages.

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Jun 22, 2018 Jun 22, 2018

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

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Community Expert ,
Jun 22, 2018 Jun 22, 2018

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Adobe Employee ,
Jul 11, 2018 Jul 11, 2018
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