"can`t find accespoint to proces _crtCreateSymbolicLinkW in DLL-file C:\WINDOWS\SYSTEM32\MSVCP110.dll." ??

[TheEricJ]

I installed CC2015, Ps and Lr as a trial. As well as Ps Elements 13 trial.

Installation went well, Ps an Lr trials started but I can`t open either one.

When I go through program files and open the applications from there, or I use the desktop shortcuts, I get an error  "can`t find accespoint to proces _crtCreateSymbolicLinkW in DLL-file C:\WINDOWS\SYSTEM32\MSVCP110.dll." (translation from dutch)

Both Lr and Ps give the same error, only difference is the header that either says "Photoshop.exe - accespoint not found" or "Lightroom.exe - accespoint not found" .

Can`t upload Jpeg or PNG screenshots for some reason (forbidden image types) ????

Ps Elements 13 starts in a small dualwindow which asks for to open either the library (left side) or the editor in a trial (right side), Ps Elements 13 starts and then crashes, the library opens if chosen.

I tried de- and re-installing everything several times. Contacted chat that offered me a payed subsription as a solution.

However I can`t start any 2015 application of Adobe. even the trial of Ps Elements 13 crashes at start-up, after it asks to start the trial.

So Ps and Lr doesn`t say trial expired, in CC-Start -Tab it says 29 days left (of my trials), the Apps-tab never gave "start trial"- buttons and only show "buy now" - buttons..

Anybody any clue?

I use a i7Q820, 8GB RAM, Windows 8.1 computer.

Tried installing with and without AV programs and Firewall.

Should I delete all and clean with the Creative Cloud Cleaner and start over?

Lost a bit of faith in the software allready since trying to install a trial costs me already more than half a day with no working applications so far and the solution offered is a payed subscription where I never have seen a "trial-expired-window", an opened application or any place to put a key in.

Thanks in advance.

Eric

[TheEricJ]

For now I found this:

https://answers.microsoft.com/en-us/windowslive/forum/livemail-wlinstall/says-i-have-missing-msvcr11...

Unfortunately both tools didn`t bring a solution to my problem.

Notes;

De System File Checker run in the Command Prompt as administrator should be entered in capitals to do the scan;

C:\WINDOWS\system32>SFC /SCANNOW

The scan takes several minutes with an i7Q820 cpu.

This tool couldn`t repair all corrupt files it found.

The Microsoft .NET Framework Repair Tool couldn`t do that either, it has a two step repair mode and finally it send all the logs found to Microsoft for analyzing.

[TheEricJ · Accepted solution]

First let me write down the proper translation of the error-message, so everyone can find it, and sorry for my poor former translation, it should be ;

"Photoshop.exe-Entry Point Not Found", as well as "Lightroom.exe-Entry Point Not Found".

"The procedure entry point _crtCreateSymbolicLinkW could not be located in the dynamic link library   C:/Windows/System32/MSVCP110.dll"

The solution is simple.....

This problem lays in Microsoft Visual C++ 2012 , I found my answer in this post;

Photoshop Entry Point Not Found

My solution was/is;

Control Panel > Programs & Features (add/remove programs) > first look for Microsoft Visual C ++ 2012 x64 > right click > change (not remove/uninstall).

A window will pop up > choose repair

The Microsoft Visual C ++ 2012 x64 will be repaired > finish

Then look for Microsoft Visual C ++ 2012 x86 > right click > change (not remove/uninstall).

A window will pop up > choose repair

The Microsoft Visual C ++ 2012 x86 will be repaired > when finished it will ask for a reboot/restart.

After the reboot Photoshop, Lightroom and Ps Elements 13 started normal and asked if I would like to continue my trial period.

All applications work normal!!

A bit of a pity, I lost 2 days on Ps an Lr looking for this simple solution.

Hopefully this will help others in the future.

[TheGamingGuitarist]

I know this is an old post, but thank you so much! New AMD drivers borked my system and after spending days trying to sort them, I was ready to burn down the house when the fix created this error. Now I can finally get back to work.

[ruchia81985712]

Thank you so much, the fix worked perfectly and saved me a lot of  time.

[HenningEFCO]

Had the same problem with a running CreativeCloud account starting 07-25-2018. But your solution still works fine. Thank you. In my case, Premiere, Photoshop and Illustrator didn't work correctly or at all anymore.