Redemption code already redeemed

[howed961]

I am trying to redeem a redemption code for school-issued Adobe Creative Cloud, but it tells me the code has already been redeemed.

I only installed it on one office computer---Can't it be used on two?

And, either way, the computer I installed it on was destroyed in a water main break on 1/15. Can I re-download the program?

[kglad]

you can install and activate on 2 but you can't redeem more than once.  ie, use the previously redeemed serial number to install and activate on your 2 computers.

[howed961]

How do I do that?

[kglad]

sign into your account using your 2nd computer and start downloading, https://creative.adobe.com/

[howed961]

Thank you. But the first link explains the redeeming process, which tells me I've already redeemed the code.

The second link sends me to a page with all of the programs, but they are just trials. If I've already redeemed, is there a link or area somewhere where I can download again?

[kglad]

do you have a cc subscription?

if yes, sign in to the link in message 4 using the adobe id you used to obtain your cc subscription.

if no, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

[AMreso]

Try this to redeem your code -

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html