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Ridiculously long installation time for CS6?

New Here ,
Apr 04, 2013 Apr 04, 2013

I'm downloading the CS6 Master Collection through the University of Maryland software center website. I downloaded all the different parts required for installing, and now the installation time remaining says 20 hours and it's still going up. I've closed out all the other applications on my Mac. Is there anything I can do? I can't click go back or continue either.

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Community Expert ,
Apr 04, 2013 Apr 04, 2013

you should abort the install.

then uninstall anything that was installed.

then run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

then try redownloading the installation file(s) because you probably have a corrupt dl.

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New Here ,
Apr 05, 2013 Apr 05, 2013

The same thing is happening to me (downloading from UMD), and I don't think it's a corrupt file.... I've re-downloaded the Master Collection .dmg and .dmgpart files and the Web & Design Collection .dmg and .dmgpart files, and the same thing happens when installing either one. I have to force-quit the installer, do a hard reboot on my computer (it won't let me shut down while it thinks the installer is still running), and then uninstall whatever got installed and run the cleaner.

It always freezes up at about 40% of the way through the installation process, "Running package scripts..." The progress bar doesn't advance even a pixel.... I know this because I took screenshots and compared. The "Install Time Remaining" just keeps getting longer and longer, with no apparent change.

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Community Expert ,
Apr 05, 2013 Apr 05, 2013
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i'm not sure you followed the suggested instructions but, if you did, you will need to analyze your installation logs:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

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Adobe Employee ,
Apr 04, 2013 Apr 04, 2013

Hi kevinblaise,

You can ty downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html

But make sure you follow the important steps mentioned on the page before initiating the download.

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