Hi All,
I have a user who is seeing the below error on launch of Creative Cloud (we can't launch the app at all, it errors immediately). This only applies to creative cloud, all of the other adobe products launch without issue.
We've tried the following:
1. Turning on DEP in Advanced System Settings and adding the creativecloud.exe launcher to the exception list.
2. Removing KB2670838.
3. Wiping the librarylookupfile-old in %appdata%\Adobe\CC Libraries\LIBS
That's all the fixes that the holy grail of reddit forums and g4ming sites have provided.
Does anyone else have fixes for this? Some DXDIAG info below.
Problem signature:
Problem Event Name: BEX
Application Name: Creative Cloud.exe
Application Version: 3.5.0.206
Application Timestamp: 56ab2bec
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
---------------
Display Devices
---------------
Card name: NVIDIA Quadro 600
Manufacturer: NVIDIA
Chip type: Quadro 600
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0DF8&SUBSYS_083510DE&REV_A1
Display Memory: 695 MB
Dedicated Memory: 979 MB
Shared Memory: 3812 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: Unknown
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5330 (English)
Driver Version: 10.18.13.5330
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/17/2015 09:10:27, 15866992 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
1
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