The code you entered is invalid. Please try again. I bought the card at my school book store today and the code is not activating. Paid almost $250 for this I need this to activate.

[johnashton07]

   I bought the card at my school book store today and the code is not activating.  Paid almost $250 for this I need this to activate.  It is for Adobe Creative Cloud 12- month prepaid membership.  The card says it is windows and mac compatible and I am using Windows.  It is Student and Teacher Edition and I am a student.  I also have light room 5 which was purchased the same way and it works. 

[Atul_Saini]

Hi johnashton07,

Please refer the below mentioned links.

• Serial number, Redemption, and Product codes | Student & Teacher Editions
• Find your serial number quickly
• Redemption Code Help

Please revert if you are still not able to redeem it.

Thanks,

Atul Saini

[johnashton07]

I know my code that was given on my card.  When I enter it to activate it the message says "The code you entered is invalid. Please try again."  I have double checked the code 10 times and it is still saying it is invalid.

[Atul_Saini]

Hi johnashton07,

Please attach the image of your redemption code in a PM (Private Message) so that I can check the details around it and help you with the same..

Thanks,

Atul Saini

[Atul_Saini]

Hi johnashton07,

We have noticed that some of our customer's tends to miss-type the code as there is a bit of confusion around the font of the redemption code.

Common miss-type issues  found are mentioned below.

Zero(0)  -  letter "O" as in Oscar.

Five (5) - Letter "S" as in Sam.

Two (2)  - Letter "Z" as in Zolo.

Kindly try replacing these characters and please revert to the PM.

Thanks,

Atul Saini