Trouble Downloading Adobe Master Suite CS6

[Guest]

Hello! I just purchased a new computer, a Lenovo Y510P Ideapad running Windows 8. My school gave me the Adobe Master Suite (CS6) with a redemption code which was the first thing I put on my new computer. However, only some of the programs downloaded and the rest did not. The error codes I recieved are as follows... (I called Adobe and was told to uninstall the suite, which I have done and now I do not know how to proceed)/

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DR012, DW050 ... WARNING: DW029, DW066 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 6 error(s), 95 warning(s)

WARNING: DW066: OS requirements not met for {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {94FEA41F-7345-429F-AA31-5C615F24CE29} Adobe WinSoft Linguistics Plugin CS6 1.3.0.0

WARNING: DW066: OS requirements not met for {784B5277-7B8A-4058-8F5D-A146F8BA5F7B} Adobe Hunspell Linguistics Plugin CS6 1.0.0.0

WARNING: DW066: OS requirements not met for {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0

WARNING: DW066: OS requirements not met for {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0

WARNING: DW066: OS requirements not met for {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0

WARNING: DW066: OS requirements not met for {F48E8FE8-8D40-1014-8129-D1C5ABFD087E} Adobe InDesign CS6 Application Base Files2 8.0.0.0

WARNING: DW066: OS requirements not met for {B8CD128B-8D40-1014-B944-C86071713DAE} Adobe InDesign CS6 Application Feature Set Files 8.0.0.0

WARNING: DW066: OS requirements not met for {AA9DC298-8D46-1014-853D-9FC0306FBFCE} Adobe InDesign CS6 Common Base Files 8.0.0.0

WARNING: DW066: OS requirements not met for {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0

WARNING: DW066: OS requirements not met for {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0

WARNING: DW066: OS requirements not met for {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0

WARNING: DW066: OS requirements not met for {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0

WARNING: DW066: OS requirements not met for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0

WARNING: DW066: OS requirements not met for {7E91BB17-16A1-42CE-9502-D6C98BE04920} PDF Settings CS6 11.0.0.0

WARNING: DW066: OS requirements not met for {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0

WARNING: DW066: OS requirements not met for {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0

WARNING: DW066: OS requirements not met for {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0

WARNING: DW066: OS requirements not met for {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server 1.0.0.0

WARNING: DW066: OS requirements not met for {99FE4191-AC6B-11E0-B602-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x64) 6.0.2900.2180

WARNING: DW066: OS requirements not met for {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW066: OS requirements not met for {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW066: OS requirements not met for {B98E0DCB-1A75-4394-9813-3A114AA3891D} Adobe Mini Bridge CS6 2.0.0.0

WARNING: DW066: OS requirements not met for {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0

WARNING: DW066: OS requirements not met for {8467887D-92F1-435C-B387-A7551B88EC70} Adobe NPS Panel 1.0.0.0

WARNING: DW066: OS requirements not met for {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0

WARNING: DW066: OS requirements not met for {F683ECF1-07EC-43CB-90B0-8F325A8C09C1} Adobe Illustrator CS6 Support 16.0.0.0

WARNING: DW066: OS requirements not met for {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {2A075BB4-E976-4278-BF3F-E5C6945D84C0} SonicWrappers_bl 6.0.0.0

WARNING: DW066: OS requirements not met for {185F9795-9663-4F13-9EF9-307A282ADB5A} SonicWrappers_ph 6.0.0.0

WARNING: DW066: OS requirements not met for {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0

WARNING: DW066: OS requirements not met for {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} AIR for Apple iOS support (FP) 3.0.0.0

WARNING: DW066: OS requirements not met for {E787BAD7-B750-4E1C-A149-965CF1DEE4AB} Adobe After Effects CS6 Presets 11.0.0.0

WARNING: DW066: OS requirements not met for {98970962-1D70-43D4-B268-EDF57E451BA9} Adobe After Effects CS6 Support 11.0.0.0

WARNING: DW066: OS requirements not met for {C0C7DC90-C8DF-46DA-BA21-848889DAFD11} Adobe Dreamweaver Widget Browser 1.0.0.0

WARNING: DW066: OS requirements not met for {DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4} Adobe Encore CS6 Support 6.0.0.0

WARNING: DW066: OS requirements not met for {CB510A42-9CC2-4FD0-9DA6-0C8C333EF538} Adobe Illustrator CS6 Support32 16.0.0.0

WARNING: DW066: OS requirements not met for {EB5C092C-8D46-1014-A129-F57E0145A7FD} Adobe InDesign CS6 Icon Handler 8.0.0.0

WARNING: DW066: OS requirements not met for {046C2E05-C3C0-45AC-A6A3-D319F751E5CC} Adobe Player for Embedding 3.201 3.201.0.0

WARNING: DW066: OS requirements not met for {CDAC14AB-1424-4E9C-8515-EA89D7F37243} Adobe Premiere Pro CS6 Support 6.0.0.0

WARNING: DW066: OS requirements not met for {1EA52983-8EDD-1014-A956-E9729DA4AEEB} Adobe Toolhints CS6 2.0.0.0

WARNING: DW066: OS requirements not met for {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0

WARNING: DW066: OS requirements not met for {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {6F3A624B-1B72-4081-96E8-23261F389C5C} AdobeTypeSupport CS5 10.0.0.0

WARNING: DW066: OS requirements not met for {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0

WARNING: DW066: OS requirements not met for {488DE6DF-6D55-1014-8588-B572E54263B5} DPS Desktop Tools CS6 2.0.0.0

WARNING: DW066: OS requirements not met for {A269DDEC-5572-4032-AA26-3485A1620006} AdobeIdeaPluginCS6 1.0.0.0

WARNING: DW066: OS requirements not met for {7483525E-26E8-4748-870D-1F064AB8AA83} AdobeIdeaPluginCS6 x64 1.0.0.0

WARNING: DW066: OS requirements not met for {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0

WARNING: DW066: OS requirements not met for {1EB907F5-3F33-4495-88E6-8B97B519291F} Adobe Prelude CS6 Support 1.0.0.0

WARNING: DW066: OS requirements not met for {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0} CS6 Master Collection 6.0.0.0

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

WARNING: DW066: OS requirements not met for {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0

WARNING: DW066: OS requirements not met for {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {5D76C825-9827-4D93-813E-6C3754D504B1} Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack 6.0.0.0

WARNING: DW066: OS requirements not met for {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0

WARNING: DW066: OS requirements not met for {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0

WARNING: DW066: OS requirements not met for {A7A95754-A63E-4052-8945-BBDC27009E7E} Adobe Audition_AdobeAudition5en_USLanguagePack 5.0.0.0

WARNING: DW066: OS requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0

WARNING: DW066: OS requirements not met for {8FDB26FC-7AA0-11E1-BF04-E25246635842} Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack 12.0.0.0

WARNING: DW066: OS requirements not met for {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0

WARNING: DW066: OS requirements not met for {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0

WARNING: DW066: OS requirements not met for {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0

WARNING: DW066: OS requirements not met for {438F42BD-8A0D-4D39-A50B-08D6C58B6014} Adobe Prelude CS6_AdobePrelude1en_USLanguagePack 1.0.0.0

WARNING: DW066: OS requirements not met for {46251F95-B2F8-484A-9B5B-8C0E5A43A202} Adobe Encore CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {145F0B3B-2643-43A0-9BBC-ADAA51223F5F} Adobe Encore CS6_AdobeEncore6en_USLanguagePack 6.0.0.0

WARNING: DW066: OS requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0

WARNING: DW066: OS requirements not met for {9A63F173-0324-43F5-A0CA-75FF3ADE907B} Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64 16.0.0.0

WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0

WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0

WARNING: DW066: OS requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0

WARNING: DW066: OS requirements not met for {8815EC0E-89C0-4EDB-ACD7-32DB5B67536D} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0

WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0

WARNING: DW066: OS requirements not met for {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0

WARNING: DW066: OS requirements not met for {1E621A15-CD9F-4543-B3F6-8032B3647A6A} Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack 12.0.0.0

WARNING: DW066: OS requirements not met for {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0

WARNING: DW066: OS requirements not met for {3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1} Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US 13.0.0.0

WARNING: DW066: OS requirements not met for {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0

WARNING: DW066: OS requirements not met for {29A80A19-9E35-455A-AF9D-B39AE5B3035D} Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64 13.0.0.0

WARNING: DW066: OS requirements not met for {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0

WARNING: DW066: OS requirements not met for {E04F4B94-8D3F-1014-BB29-98347AEBFF8C} Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US 8.0.0.0

WARNING: DW066: OS requirements not met for {6C98A8B6-8D40-1014-AE3E-EF3F5E8D39AE} Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US 8.0.0.0

----------- Payload: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0 -----------

ERROR: Error 1935.An error occurred during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1935.An error occurred during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD.

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.

----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------

WARNING: DF012: File/Folder does not exist at C:\Users\Katie\Desktop\Adobe CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)

----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

WARNING: DF012: File/Folder does not exist at C:\Users\Katie\Desktop\Adobe CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)

----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------

ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Microsoft_VC80_CRT_x86: Install failed

ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed

ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed

-------------------------------------------------------------------------------------

System Requirements

[kglad]

uninstall anything that was installed.

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

right click setup.exe and click properties > compatibility mode > win 7 sp 1.

[Guest]

Thank you! I uninstalled everything that was installed. I ran the cleaner and restarted my computer. What is the setup.exe?

[kglad]

the installation file for cs6.

[Guest]

I have no idea where the installation file for CS6 is.. Should I redownload it from the site using my Redemption Code again?

[kglad]

if you can no longer find the installation/setup files, yes redownload them again.

[Guest]

I don't see a file called setup.exe....

[kglad]

click on the (exe) second file to start installation.

[Guest]

Do I just click Install? I don't see an exe file to right click and change the compatability.

[kglad]

yes, click install.

[Guest]

Ok thank you, I clicked Install. But I never "right clicked setup.exe and click properties > compatibility mode > win 7 sp 1."

[kglad]

any problem after clicking install?

[Guest]

Not so far. It's at 67% complete. Thank you!

[Guest]

Ok it finished but I have the same error code as before.

[Guest]

Is there any telephone technical support available for me to figure this out?

[Guest]

Or live chat support? I'd really like to figure this out today, if possible, because I need the Adobe Suite for school.

[kglad]

here's help for exit code 6, http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

here's chat support, http://www.adobe.com/support/chat/ivrchat.html

[Guest]

Thank you. Looking at the link for help on exit code 6, I don't see an option for Windows 8. Should I click and follow, "Restart Windows in a modified mode | Windows 7, Vista"? My computer is running Windows 8.

Also I wasn't able to find chat support through that link. From that link I could only find the forums.

[kglad]

have you updated your os to win 8.1?

do you meet the cs6 tech specs?:

• Intel® Pentium® 4 or AMD Athlon® 64 processor with 64-bit support; Intel Core®2  Duo or AMD Phenom® II processor required for Adobe® Premiere® Pro, After Effects®, and Encore®; Intel Core i7 processor required for Adobe SpeedGrade™
• Microsoft® Windows® 7 with Service Pack 1 (64 bit) and Windows® 8. Refer to the CS6 FAQ for more information about Windows 8 support.*
• 2GB of RAM (4GB recommended) for 32 bit; 4GB of RAM (8GB recommended) for 64 bit
• 14.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
• Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
• 1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required, and second professionally calibrated viewing display recommended for SpeedGrade
• OpenGL 2.0–capable system
• Sound card compatible with ASIO protocol or Microsoft WDM/MME

[Guest]

Yes, my operating system is updated to the latest version of Windows 8. Yes I do meet the CS6 tech specs. The computer I'm installing Adobe on is literally brand new. The tech specs for the computer I have (Lenovo Ideapad Y510p) are as follows...

Processor

4th Generation Intel Core i7-4700MQ Processor (2.40GHz 1600MHz 6MB)

-Operating System

Windows 8.1 64

-Display

15.6" FHD LED Glare Wedge 1920x1080

-Graphics

NVIDIA GeForce GT755M GDDR5 2GB

-Memory

8.0GB PC3-12800 DDR3L SDRAM 1600 MHz

-Hard Drive

1TB 5400 RPM+24GB SSD

-Optical Drive

DVD Recordable (Dual Layer)

-Network Card

Intel 7260 b/g/n Wireless (2x2 BGN)

-Bluetooth

Bluetooth Version 4.0

-Warranty

One year

-Battery

6 Cell 72 Watt Hour Lithium-Ion

I'm not sure why all of the Adobe programs are not installing and why I keep getting the same error code.

[Guest]

What should I do?

[kglad]

see if these steps help resolve the issue, http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

if those fail, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html