Unable to install apps

[Carol Heath]

I have read through many of the threads re. similar problems but am yet to find a solution.  This error appears if I try to download any of the apps/  I have tried uninstalling Creative Cloud then reinstalling, however it wil not even let me uninstall.

I would like to update PS plus install and upgrade my plan to include other CC apps.

I recently had to reinstall windows on my computer after a windows 10 major crash.  Eventually, I reinstalled win 7 as I was not able to reinstall Windows 10 without additional cost.  (My original win 10 was the free upgrade).  Wondering if this may have anything to do with it?

Any suggestions appreciated.

TIA

[ Moderator: Moved from Adobe Creative Cloud​ to Creative Cloud Download & Install​ ]

[AxelMatt]

I think you should try a complete reinstallation (I don't know what you have already tried)

• Deinstall all Creative Cloud apps from the CC client -> Uninstall or remove Creative Cloud apps
• Deinstall the CC desktop app -> Uninstall the Adobe Creative Cloud desktop application​
• Cleanup your system with the Adobe Cleaner Tool -> Use the Creative Cloud Cleaner Tool to solve installation problems
• Restart your system -> do not skip these step!!!
• Install the CC desktop app -> Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial
  
  if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here -> Adobe Creative Cloud, needed to resolve this problem, is missing or damaged
  
  
• Install the appropriate CC apps from the CC

https://forums.adobe.com/people/Carol+Heath  schrieb

I recently had to reinstall windows on my computer after a windows 10 major crash.  Eventually, I reinstalled win 7 as I was not able to reinstall Windows 10 without additional cost.  (My original win 10 was the free upgrade). 

I don't understand why you couldn't install Windows 10, even it was a free update. You can reinstall the free update of Windows 10 on the PC as often as you want. The only thing you have to keep in mind is that the hardware has not changed, esp. no new mainboard.

[Carol Heath]

Thank you for your suggestions.  Unfortunately the CC Uninstaller does not work.  I get that same message when trying to run it.

[Jeffrey_A_Wright]

Carol Heath, do you receive the error message in your original post when attempting to install the Adobe Creative Cloud desktop application as suggested by Axel in message #1?

If so, then please complete all four solutions listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Creative Cloud desktop app.  If you need to implement solution three, then please make sure to rename the OOBE folder as directed.

If you have any additional questions, then please update this public forum discussion.

[Carol Heath · Accepted solution]

I tried everything!

Eventually I contacted support via the Adobe chat service and the technician had it fixed remotely within 1/2 hour.  He updated some back-end files and we were then able to uninstall CC, reinstall, then update my apps.  I was watching my screen as he did it.  The files he updated were relics from 2012 (very old version of apps).  Apple Bonjour?????

[Jeffrey_A_Wright]

Ok, thanks for the update, Carol!