Update CC get error code: 62

[eduzamba]

Hello,

I'm tying to update CC2014 in MAC OS 10.9.5 and get this:

I never had this problem before, today the update didn't work.

I tried uninstall and install again, but in the middle of process the window disappear.

Sometimes show me the message above.

Thank your for any help.

Ed

[Jeffrey_A_Wright]

Ed please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve the current error.

[Brett N]

I'd like to test a theory for a potentially simple solution on this issue.

1. Quit out of the Creative Cloud desktop app (choose Quit from the gear menu).

2. Navigate to /Applications/Utilities/Adobe Application Manager

3. Rename pim.db to pim.old.

4. Reopen desktop app and attempt download again.