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지
지영26105648e8bc
Participant
September 14, 2022
Answered

일러스트레이터 설치 오류

  • September 14, 2022
  • 1 reply
  • 1971 views

회사를 통해 Adobe 계정을 사용하고 있으며

계정 로그인 후 일러스트 설치파일을 다운로드 받으면

파일이 설치 완료되는 즉시 설치 프로그램이 삭제가 되거나,

삭제가 되지 않을 경우는 다운받은 프로그램을 클릭하면 '현재 pc에서는 이 앱을 실행할 수 없습니다' 라는 문구가 뜨며 설치가 되지 않습니다.

해결책 좀 알려주세요...

This topic has been closed for replies.
Correct answer Anshul_Saini

my window version: Win10 Pro, 21H2


Hi @지영26105648e8bc,

 

We are sorry for the trouble. In addition to Larry's suggestion, would you mind trying installing using the app from the Creative Cloud Desktop app?

Also, please check that your system meets the minimum requirements to run Illustrator here.

 

Note: Windows devices running on ARM-based processors such as "Surface Pro X" are not supported as of yet by Illustrator.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

1 reply

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
September 14, 2022

To what OS and version are you trying to install Illustrator?

지
지영26105648e8bcAuthor
Participant
September 14, 2022

My PC: Window 10(64bit)

And I installed as below link.


 

지
지영26105648e8bcAuthor
Participant
September 15, 2022

Is your version of Win10 up to date?


my window version: Win10 Pro, 21H2

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