2 minutes 19s to open Illustrator 27.5 on Mac Studio M1 Ultra !

[matahiv24025917]

Hello,

(Mac Studio M1 Ultra / 128go / Ventura 13.3.1)

Illustrator 27.5 take more then 2 minutes to open/start. It takes 1 minute 29s on initialisation window

and after that need 50s to start.

Older version of Illustrator or faster less then 15s.

I've uninstall and reinstall illustrator 27, and reset pref setting and still have the same problem.

Thank you for your help.

[Anubhav M]

Hello @matahiv24025917,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[matahiv24025917]

Thank you for your message,

I have only one account as admin on my mac.

Thank you

[matahiv24025917]

Hello,

I've created a different admin account and have the same problem 😞

Photoshop start in 5s !

Thank you for your help

[Anubhav M]

Hello @matahiv24025917,

Thanks for sharing the details. Would you mind confirming if you are still having trouble using Illustrator?

For Photoshop, we suggest posting your question on the Photoshop Community (https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop), where our experts and other community members can assist you better.

Looking forward to hearing from you.

Regards.

[matahiv24025917]

Hello, 

Yes I still have the same problem with Illustrator.

I just compared with Photoshop, no problem with photoshop it lunching in 5s !

Regards

[Anubhav M]

Hello @matahiv24025917,

Thanks for sharing the details. Would you mind checking if you have any third-party plugins enabled and temporarily disabling those to check if it helps? Also, try updating the OS & the printer drivers (if any) and validating fonts (https://support.apple.com/guide/font-book/install-and-validate-fonts-fntbk1000/mac) to see if it helps.

If the issue persists, we may need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Regards.