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mostafazayed1
mostafazayed1
Participant
January 5, 2022
Question

2 weeks ago the illustrator crashing when try to save any file

  • January 5, 2022
  • 1 reply
  • 148 views

2 weeks ago the illustrator crashing when i try to save any file & every time i sent acrash report no one try to conyact with me 
now i have alicense foe adobe creative cloud & have to us acracked version of illustrator so i can complete my work
Thats Shame

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 26, 2022

Hi @mostafazayed1,

 

We are sorry about the crashing! I hope the issue is resolved by now. If not, I will request you to please share a few more details like:

  • OS & version of Ai
  • Does the crash while saving a specific file or all?
  • Where were you saving the file (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/be_en/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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