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2012 Mac with Design and Web Premium CS6 installed, now asking for subscription

Forum|Forum|4 years ago
August 16, 2021
6 replies
715 views

As per subject line.

About 2 months ago, my Illustrator CS6 stopped functioning on my MacMini El Capitan 10.11.6

It is an older computer with a Creative Suite 6 Design and Web Premium installed on it since 2012.

All other programs in the suite are still functional. Illustrator stopped working.

Keeps linking me to Creative Cloud version and won't run off of my existing serial number anymore.

I cut decals with a Roland vinyl cutter. I need it to work, as it did.

In July I subscribed to the Illustrator plan but was told it was not going to run on my computer.

I was provided a link to download illustrator again.

CS6 version was working, until the subscription trial ended.

I needed a subscription to get support

This topic has been closed for replies.

Correct answer Kurt Gold

The 403 Forbidden message is just appearing because Michelle inadvertently smuggled an unserviceable comma into the URL.

Try this link:

https://helpx.adobe.com/contact.html

Kurt Gold

Community Expert

Thanks, Michele. You may rest assured that I got your joke.

The main reason of this thread was to find out if you are a girl or a boy. And that worked pretty well.

Len Hewitt would say now: "Back to topic, guys!"

Kurt Gold

Community Expert

That's right, Abambo. A friend of mine is a masculine Michele.

That's why I tried to differentiate with the phonetic spelling.

But of course I know that only 10 % of my (intended) jokes work as intended (or probably not one at all).

michelew83603738

Community Expert

Oh now I got your original joke @Kurt Gold but I don't know that you got mine. I have a very dry sense of humor, just so you know. People often think I am being sarcastic when I am trying to be funny. Oh well, we must take things lightly, too many other things to take seriously in this world.

Kurt Gold

Community Expert

I know that it was a joke, Michel (hah, another variation).

I was just wondering if Michele is a boy or a girl : )

michelew83603738

Community Expert

Michel (French version) is generally a male, Michelle generally a female. Micheles - I think generally are also female. To answer your question, this Michele is a woman!

Abambo

Community Expert

In Italy, Michele is a masculine given name. To enlighten all the ones interested in this intriguing first name: https://en.wikipedia.org/wiki/Michele. As always, it's more complicated like that.

ABAMBO | Hard- and Software Engineer | Photographer

Kurt Gold

Community Expert

Sorry, Michele.

I was just wondering if you are miˈkɛːle or mɪˈʃɛl and then absent-mindedly made the mistake.

michelew83603738

Community Expert

It was a joke - people never get my name correct. Even when they email me, they have to use my name correctly in the email and then start off with Michelle - it is just habit as most spell their name with 2 l's. No worries! I just was referring to how I put the comma there by mistake. My bad!

Kurt Gold

Correct answer

Community Expert

The 403 Forbidden message is just appearing because Michelle inadvertently smuggled an unserviceable comma into the URL.

Try this link:

https://helpx.adobe.com/contact.html

michelew83603738

Community Expert

Hah, it was a comma in the sentence I guess, just like the inadvertent extra "l" you put in "Michele" as my name has only one!

michelew83603738

Community Expert

Simply contact the Adobe support team at https://helpx.adobe.com/contact.html, and if needed request to be put in contact with the Adobe Genuine team.

R

RJDKAuthor

Participant

Forbidden. No permission

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