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ronaldp88287419
ronaldp88287419
Participant
December 19, 2022
Question

27.1.1 Illustrator crashing

  • December 19, 2022
  • 2 replies
  • 2286 views

When we try to place an image. It just shuts down, poof!

    This topic has been closed for replies.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 28, 2022

    Hi @ronaldp88287419,

     

    We are sorry to hear about the crash! Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

     

    If it doesn't help, would you mind sharing a few details like:

    • Is this happening with a specific image or all? Would you mind sharing a couple of sample images with us to check on our end?
      Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

     

    Let us know how it goes. I'll be looking forward to your response.

     

    Thanks,

    Anshul Saini

    ronaldp88287419
    ronaldp88287419Author
    Participant
    January 10, 2023

    There IS NO crash report! Illustrator just disappears! Poof! Gone!

    As I stated, we've gone BACK to the previous version so we can WORK! I'm not going to reinstall THIS version only to be unable to work. Obviously, others are having the same problem! This is on YOU ADOBE! We're waitning for another update. And we'll try again, then!

      D
      davidc85205287
      Participating Frequently
      January 10, 2023

      I totally agree with this - I reinstalled a previous version and that works fine. Thanks for offering suggestions but I spoke to customer care and I tried their suggestions and nothing worked. I've gone back to a previous version but I don't think this is really acceptable. 


      Hi Ronald,

      I am also experiencing Illustrator 27.1.1 crashing. How do you go back to the previos version?

       

      Regards,

      David

      chrisg11235813
      chrisg11235813
      Participating Frequently
      December 19, 2022

      does it do the same thing with other links?

      with other linked file types?

      where is the placed image located?

      do links place corectly from your local drive?

      ronaldp88287419
      ronaldp88287419Author
      Participant
      December 19, 2022
      does it do the same thing with other links? I'm not linking, I'm imbedding (as I always do and have done - even in 27.0.1)

      with other linked file types? Any file type I've tried. (starting with jgs's).

      where is the placed image located? Local drive (as per always).
      do links place corectly from your local drive? n/a

      Thanks
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