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ronaldp88287419
ronaldp88287419
Participant
December 19, 2022
Question

27.1.1 Illustrator crashing

  • December 19, 2022
  • 2 replies
  • 2283 views

When we try to place an image. It just shuts down, poof!

    This topic has been closed for replies.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 28, 2022

    Hi @ronaldp88287419,

     

    We are sorry to hear about the crash! Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

     

    If it doesn't help, would you mind sharing a few details like:

    • Is this happening with a specific image or all? Would you mind sharing a couple of sample images with us to check on our end?
      Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

     

    Let us know how it goes. I'll be looking forward to your response.

     

    Thanks,

    Anshul Saini

    S
    Sly Session
    Inspiring
    January 13, 2023

    27.1.1 needs to be fixed. It is unstable.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 18, 2023

      Hi All, @Sly Session @ronaldp88287419 @davidc85205287 @Pdharnidharka @chrisg11235813

       

      I know crashes are really frustrating! A crash could happen due to many reasons and can vary from machine to machine. Would you mind submitting the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? It would help us investigate the crash, and we can check & suggest resolutions to resolve it.
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

       

      We have consolidated the most popular solutions that help fix crashes. Please check this HelpX article (adobe.ly/3nHySXU) for more details.

      Let us know when you submit the crash report. We will be looking forward to your responses.

       

      Thanks,

      Anshul Saini

      chrisg11235813
      chrisg11235813
      Participating Frequently
      December 19, 2022

      does it do the same thing with other links?

      with other linked file types?

      where is the placed image located?

      do links place corectly from your local drive?

      ronaldp88287419
      ronaldp88287419Author
      Participant
      December 19, 2022
      does it do the same thing with other links? I'm not linking, I'm imbedding (as I always do and have done - even in 27.0.1)

      with other linked file types? Any file type I've tried. (starting with jgs's).

      where is the placed image located? Local drive (as per always).
      do links place corectly from your local drive? n/a

      Thanks
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