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ronaldp88287419
Participant
December 19, 2022
Question

27.1.1 Illustrator crashing

  • December 19, 2022
  • 2 replies
  • 2283 views

When we try to place an image. It just shuts down, poof!

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Community Manager
December 28, 2022

Hi @ronaldp88287419,

 

We are sorry to hear about the crash! Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

 

If it doesn't help, would you mind sharing a few details like:

  • Is this happening with a specific image or all? Would you mind sharing a couple of sample images with us to check on our end?
    Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

 

Let us know how it goes. I'll be looking forward to your response.

 

Thanks,

Anshul Saini

Inspiring
January 13, 2023

27.1.1 needs to be fixed. It is unstable.

Anshul_Saini
Community Manager
Community Manager
January 18, 2023

Hi All, @Sly Session @ronaldp88287419 @davidc85205287 @Pdharnidharka @chrisg11235813

 

I know crashes are really frustrating! A crash could happen due to many reasons and can vary from machine to machine. Would you mind submitting the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? It would help us investigate the crash, and we can check & suggest resolutions to resolve it.
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

 

We have consolidated the most popular solutions that help fix crashes. Please check this HelpX article (adobe.ly/3nHySXU) for more details.

Let us know when you submit the crash report. We will be looking forward to your responses.

 

Thanks,

Anshul Saini

chrisg11235813
Participating Frequently
December 19, 2022

does it do the same thing with other links?

with other linked file types?

where is the placed image located?

do links place corectly from your local drive?

ronaldp88287419
Participant
December 19, 2022
does it do the same thing with other links? I'm not linking, I'm imbedding (as I always do and have done - even in 27.0.1)

with other linked file types? Any file type I've tried. (starting with jgs's).

where is the placed image located? Local drive (as per always).
do links place corectly from your local drive? n/a

Thanks