• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

3D and Materials - 3D Community Assets

New Here ,
Apr 01, 2024 Apr 01, 2024

Copy link to clipboard

Copied

I was working with this tool for quite some time in the latest version of Illustrator, it worked normally and everything was fine

One day I downloaded more materials from the Substance 3D Community Assets, and I kept adding them until one specific one stayed loading for a long time and then the error report window appeared. I closed Illustrator, reopened the file I was working on, and just turning on the 3D and Materials feature caused the program to freeze.

I thought that the tool was not loading due to the weight of the file, so I opened a new one and made a simple figure to apply the 3D effect... the error continued and it closed the application after the report.

Error al abrir la herramienta 3D y Materiales.png

 

 

The error occurred since I added new materials...
Possible material that caused the error: https://substance3d.adobe.com/community-assets/assets/29ecbc16567ac1ff5285cc66b0898466d4f31b85

 


And I tried many things, like deleting the added materials files, reinstalling Illustrator again... but the 3D and materials tool no longer works on my laptop, and every time I try to activate it, those materials keep appearing there and the program freezes.

TOPICS
Bug

Views

128

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 02, 2024 Apr 02, 2024

Copy link to clipboard

Copied

Maybe contact Customer Care and have them check this and delete all leftovers: https://helpx.adobe.com/contact.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

LATEST

Hello @SVivas77,

We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3JBwU6x) to check if it helps.

If not, kindly try the suggestions shared in this help article (https://adobe.ly/43Yes19) and let us know if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3VVVSVe). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines