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Padraig5C3C
Participating Frequently
May 9, 2023
Question

3D effect crashes Illustrator before it can be applied.

  • May 9, 2023
  • 4 replies
  • 2002 views

Hello everyone.

 

So any time I choose the 3D effect, it pauses the program for about 15 - 20 seconds before quitting abruptly without any warning message.

 

Same thing happens if I try to add the effect to the UI via "Window".

 

The classic 3D works fine, as well as everything else from what I can see. No lag issues either.

 

My system specs: 

Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Product ID 00325-96660-39224-AAOEM
System type 64-bit operating system, x64-based processor

 

Edition Windows 11 Home
Version 22H2
OS build 22621.1635

 

Any help would be appreciated!

    This topic has been closed for replies.

    4 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 10, 2023

    Hello @Padraig5C3C,

     

    We understand that encountering technical issues can be frustrating. I hope the problem is resolved by now. If not, kindly try running Illustrator under a different administrator account (Windows) and check if it helps.

     

    Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and share your observations.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 9, 2023

    So this also happens when you apply a 3D effect to a simple rectangle?

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      Padraig5C3CAuthor
      Participating Frequently
      May 9, 2023

      Hi Monika, thanks for replying. Unfortunately yes it does! Except for Classic mode, that works perfectly, just the other options. Inflate etc.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 9, 2023

      As far as I'm reading your specifications there should be sufficient RAM, but the processor speed is not that much. What kind of graphics card is installed?

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        Padraig5C3CAuthor
        Participating Frequently
        May 9, 2023

        Just a bit more info: I've resetted preferences, turned on and off GPU performance, rebooted the computer, rebooted the computer in safe mode - still happened, no information or warning provided - and I'm only working with basic rectangles. Every 3D effect causes this crash except for Classic 3D. 

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        Padraig5C3CAuthor
        Participating Frequently
        May 9, 2023

        I have re-installed it numerous times, as well as numerous different versions including the oldest version on Cloud.

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