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Ed_Schrempf
Known Participant
February 7, 2018
Question

acr.tmp files

  • February 7, 2018
  • 8 replies
  • 6229 views

I recently moved from a Windows 2012 file server to a Windows 2016 file server. All day we are generating acr###.tmp files right next to the Illustrator file. Mostly the tmp files are locked and can not be deleted. Since the server is in testing mode there is no Anti Virus running on it yet.

Is there a reason so many files are being generated? Maybe 5 tmp files per Illustrator file we work on.

    This topic has been closed for replies.

    8 replies

    T
    Test Screen Name
    Legend
    February 13, 2018

    So this is happening on Mac workstations? In that case what I wrote does not apply. Acrobat doesn't do that on the Mac, Mac OS does. But it wouldn't create ACR*.TMP files. So that's back to square one.

    A
    ansocf
    Participant
    March 12, 2018

    This is happening on Mac and Windows machines.

    It is happening to me as well and I have tried all leading up to now.

    If anyone has found a solution, please share.

    E
    Ed_SchrempfAuthor
    Known Participant
    March 12, 2018

    I tried the terminal commands on the Mac workstations as well as similar on the Windows server. That did not work and undoing it was a struggle. I just installed a 30 trial license of Acronis Files Connect and all day I had zero file locks and the same amount of acr##.tmp files. ZERO. For the price of 25 clients, I am just going with the Acronis Files Connect.

    T
    Test Screen Name
    Legend
    February 13, 2018

    You can also experiment with the folder view. Shouldn't happen with a simple list.

    E
    Ed_SchrempfAuthor
    Known Participant
    February 13, 2018

    In my experience, pointing down the carrot can be detrimental to having files or folders locked. I have all Mac workstations and although showing a list view is a powerful tool, pointing down the carrots can sometimes lock a folder or file.

    We have known this but again, just asking people not to do it seems to make them want to do it more. I have another way to navigate the server which I will push this week to see if I can stop this madness. If not I will need to look for a third part solution.

    T
    Test Screen Name
    Legend
    February 13, 2018

    Ok, so if the files can be deleted immediately after the workstation is rebooted, we can see that it can't be a server process locking it. But quitting Illustrator isn't enough: so it isn't Illustrator. My money is on the "preview generator" that is installed with some versions of Acrobat and Reader, to show thumbnail views of PDF files. One test would be to see if it happens if no Windows Explorer windows are open on the workstation: this is usually, but not always, on demand.

    E
    Ed_SchrempfAuthor
    Known Participant
    February 13, 2018

    Interesting thought. I will try it, although with 1200 live jobs on the server, opening the job folder to open the Illustrator file is 99% of how jobs work. I will see if navigating through the Open dialog can be done, but in practice I see it not happening. Taking away the ease of use function is never really an accepted alternative.

    T
    Test Screen Name
    Legend
    February 13, 2018

    I did ask a specific troubleshooting question.

    T
    Test Screen Name
    Legend
    February 8, 2018

    Ok, this is pointing at a process on the user's computer but NOT Illustrator. Suppose you have a file that can't be deleted, even though Illustrator is quit, then you reboot the client PC. Can they immediately be deleted?

    (By the way, smbdelete files appear when the Mac wants to delete a file now, but it's in use. See [SOLVED] How do I get rid of .smbdelete files? - Windows Forum - Spiceworks )

    E
    Ed_SchrempfAuthor
    Known Participant
    February 13, 2018

    I have deleted all shares on the server and recreated them. I still get the same pile of acr###.tmp files. Some are 168Mb or larger, other much smaller.

    I am running Esko Desk Pack plug ins with Illustrator. "they" claim it is not their product either. Workstations did not change. Only the server changed and as of yet, anti virus is not running.

    What is the thoughts on why these files just started appearing after the move from Windows 2012 server to Windows 2016?

    T
    Test Screen Name
    Legend
    February 8, 2018

    Ok, so since the owner is the same user it does seem likely that Illustrator is doing it. I noticed you wrote "Mostly the tmp files are locked and can not be deleted. " Does this apply even if Illustrator is quit?

    E
    Ed_SchrempfAuthor
    Known Participant
    February 8, 2018

    Yes, even if Illustrator is quit. My domain account is in the Administrator group and I can not delete the files either. If I RDC onto the server itself and navigate to the folder, I can only delete some of the files. Oddly, some just won't go unless I sledge hammer them out in the command line. (hate doing that) if I leave them alone for a day, they can be deleted. But some are invisible as seen here on a screen grab from the server window.

    T
    Test Screen Name
    Legend
    February 7, 2018

    Probably not then. butcthese files look like they might be made by a separate process on the server. What do the security properties show for creator and permissions?

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    February 7, 2018

    Sounds like the permissions are not set properly. AI should delete those files but need the correct permissions to do so.

    E
    Ed_SchrempfAuthor
    Known Participant
    February 7, 2018

    I believe this is true, but NTFS all checks out. Other than the users being able to Read/Write to the jobs share, I am not sure what else they need.

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    February 7, 2018

    Do the individual users have admin rights on the machines they are using? It seems as though that would be necessary as well. Do you have an IT department to consult with about this problem?

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