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Acrobat and Illustraor Show Different Content

Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Hello,

I have received a PDF file to work with its text, which was exported from Illustrator. The issue is when I open it in Illustrator (several versions), I see a different artboard:

4-AdobeIllustrator.png 

In Illustrator, there are only three layers, and nothing similar to the Acrobat's vision of the document (or of any other PDF viewer): 

4-AdobeAcrobat.png

I cannot work in Acrobat Pro, because text is saved as image and is too bold to understand the letters:

4-AdobeAcrobatText.png

Though the guy says, that other editors had no problem with it. Here are the examples of part of PDF and the same part in their document after work:

4-AdobeAcrobat-PressureSensors.png

4-CorelDraw-PressureSensors.png

According to the data of their file, it was saved via CorelDraw. But if CorelDraw opens it correctly, Illustrator should also somehow open it. Perhaps, without the option to edit text, but without bold lines as well.

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Bug , Import and export

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Adobe
Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Illustrator is not a general purpose PDF editor.

Let them hand you the original AI file.

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Unfortunately, they do not have it. 

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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I tried to persuade them of the necessariness of the AI file, but they have persuaded that others succesfully work with what they have.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Possible those others are either differently generated documents or they do not use Illustrator for editing, but proper Prepress tools. 

You can try and piece this together from palcing the document and then flattening transparency. and then copying the text, but all of that is not optimal and could cause errors. ALso it takes way longer and hopefully you charge them for that additional work.

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