Activated Fonts not installing onto PC

Forum|Forum|3 years ago
December 27, 2022
1 reply
668 views

We have a number of Windows 10 PCs, as of 12/13/2022 we noticed that activating fonts doesn't install them to the the OS, so they aren't available in other applications. I'm in the IT department, so I'm working to get a license assigned to our IT account, but in the meantime I was wondering if anyone else has seen an issue with this lately? I'll return to this thread with more information once I pry the funds from management to obtain the additional license.

Bug

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Kevin Stohlmeyer

Community Expert

How are you activating the fonts? Through fonts.adobe.com or ?

If you are using Adobe fonts, each individual user needs to activate through their individual account AND if you have enterprise portal management the Admin needs to allow file syncing for them to show on the licensed account/machine locally.

J

JamesA-FABAuthor

Inspiring

Each individual is activating the fonts for their own accounts. I'll check for the Admin setting. Did anything change for this feature recently? We don't mess around in our admin management, so we wouldn't have disabled this feature. The downloading of fonts to the local PC worked prior to 12/13/2022.

I also reviewed the following document, and it didn't resolve the issue.

https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

J

JamesA-FABAuthor

Inspiring

Its not the individual applications that control this - it is the Creative Cloud desktop app. If that is held up with a pending update, it will not sync fonts.adobe.com to any local device.

I was able to get three of my users to pull up their version information for the Creative Cloud. On two users I noticed that they didn't have a newer version of Creative Cloud when compared to a third. I'm seeing one user at 5.9.1.376, while these other two users are running 5.9.0.372. I had the ones with the older versions do a "Check for Updates" and came back with a listing of all the apps saying they are up to date, but doesn't list the Creative Cloud. How do I get the app to update itself? What is the current version? The Creative Cloud Setup installer doesn't state a correct version of the application, only of the installer it appears.

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