Activated Fonts not installing onto PC

Forum|Forum|3 years ago
December 27, 2022
1 reply
668 views

We have a number of Windows 10 PCs, as of 12/13/2022 we noticed that activating fonts doesn't install them to the the OS, so they aren't available in other applications. I'm in the IT department, so I'm working to get a license assigned to our IT account, but in the meantime I was wondering if anyone else has seen an issue with this lately? I'll return to this thread with more information once I pry the funds from management to obtain the additional license.

Bug

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Kevin Stohlmeyer

Community Expert

How are you activating the fonts? Through fonts.adobe.com or ?

If you are using Adobe fonts, each individual user needs to activate through their individual account AND if you have enterprise portal management the Admin needs to allow file syncing for them to show on the licensed account/machine locally.

J

JamesA-FABAuthor

Inspiring

Each individual is activating the fonts for their own accounts. I'll check for the Admin setting. Did anything change for this feature recently? We don't mess around in our admin management, so we wouldn't have disabled this feature. The downloading of fonts to the local PC worked prior to 12/13/2022.

I also reviewed the following document, and it didn't resolve the issue.

https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

Kevin Stohlmeyer

Community Expert

It says sync is turned off, contact IT administrator. I logged into the Admin Console on the web with my account which is an Admin and I couldn't find where that is enabled.

@JamesA-FAB https://helpx.adobe.com/enterprise/using/enable-disable-services.html

Start with making sure Fonts is enabled in the product profile.

If sync is disabled it could also mean your storage is not setup for the users as well.

If enabling Fonts as a service does not resolve, I would recommend filing a support ticket through your Admin console. They can directly access and resolve the issue for your company specifically.

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