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Adobe Creative Cloud Diagnostic Tool for Illustrator

Adobe Employee ,
Oct 22, 2024 Oct 22, 2024

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Creative Cloud Diagnostics for Illustrator.gif

The Adobe Creative Cloud Diagnostic Tool is designed to help identify and troubleshoot issues that may arise while using Adobe Illustrator. Whether you’re experiencing crashes or encountering performance issues, this tool can help detect and resolve common problems by gathering important system and application data. After a crash, the Creative Cloud Diagnostics tool will automatically appear once you submit the crash report.

 

Follow the steps outlined below to run the diagnostic tool, review the logs, and take appropriate actions to resolve any identified issues.

 

  1. To run the tool, simply click on Check System.
    cc troubleshooter.png

  2. The utility will display recommendations Once the system check is complete. For instance, it might suggest upgrading your GPU driver if incompatible, updating the Illustrator app, or resetting your preferences.

  3. Click on Reset Preferences to proceed with resetting your preferences. If you choose to update, the diagnostic tool will open the Creative Cloud desktop app and begin updating the app. Once the update is complete, it will launch Illustrator.
    RecommendedFixes.png

  4. Once done, you will see the action complete screen.
    Action Complete.png

  5. You will see the following screen if no issues are found.
    No Issues Found.png
 

We’d love to hear from you!

We hope this helps ensure a smoother experience when encountering issues with Illustrator. If you have any questions about using this tool, please don't hesitate to reach out.

Picture 1.png

If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!


Have questions? Click 'Reply' below to ask.

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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It does not run, Adobe Creative Cloud Diagnostics version 1.4.0.7.
It appears for less than a second in the Task Manager (win11) and poof its gone.

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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Hi @LucasFonts,

 

Sorry to hear you're having trouble with the Creative Cloud Diagnostics tool! Could you please share a screen recording of the workflow you followed when trying to use the tool? This will help us better understand the issue and assist you more effectively.

 

Thank you!

Abhishek Rao

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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I just doubleclick C:\Program Files\Adobe\Adobe Creative Cloud\Diagnostics\Adobe Creative Cloud Diagnostics.exe and then nothing happens, just a blue circle rotation shortly, Windows telling me to hold on a second. A screen recording will not provide additional information. Anything else I can do to help?

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New Here ,
Nov 01, 2024 Nov 01, 2024

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Hello,

My Adobe Illustrator gradually begins to lag as I use it. Before I posted about the issue, I thought I might use this tool but I can't figure out how to access it. Is it only available after a crash?

Thank you!

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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Hello @HurricaneKevin,

I am sorry to hear about the trouble you're having when using Illustrator. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3UA1x1P) and letting us know if it helps?

Looking forward to hearing from you.

Anubhav

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New Here ,
Nov 01, 2024 Nov 01, 2024

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Hello Anubhav,

 

Thank you, I've already looked over that page and don't think those are the issues. I wanted to run this diagnostic tool before I got into too much detail since I think that would fit better on a new post. Is there a way to access the diagnostic tool for Adobe Illustrator without a crash first?

 

Thanks!

Kevin

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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Hello @HurricaneKevin,

Thanks for confirming. The Creative Cloud Diagnostic tool is currently only available in limited cases, primarily for issues like crashes.

Could you please share more details about the issues you're experiencing with Illustrator? Specifically, could you include the OS and Illustrator versions you’re using, whether the problem occurs with a particular tool, feature, or file, and, if possible, a screen recording of the issue? This information would be very helpful.


Looking forward to your response.

Anubhav

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New Here ,
3 hours ago 3 hours ago

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LATEST

About one month ago I purchased a new computer expressly for optimal performace for Adobe Illustrator. Unfortunely as I use the program it gets progressively slower over time until after about 30 minutes it lags so much it becomes impossible to work on the project.

If I close the program and start it again things are fine for about 30 minutes until once again it has so much lag it becomes impossible to work.

I am working on smaller files (300x300 px). It doesn't seem to matter what file I'm working on or what tools I'm using, no matter what it progressively gets slower over time.

 

I am using Illustrator version 29.0.1 (64bit)

 

Windows 11
Processor 13th Gen Intel(R) Core(TM) i9-13900F 2.00 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor

 

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