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carln90164570
Inspiring
February 9, 2024
Question

Adobe Express generated SVG QR codes cause Illustrator to crash

  • February 9, 2024
  • 2 replies
  • 1350 views

Does anyone else have issues with Adobe Express generated QR codes causing Illustrator to crash?

 

Using the Express QR code generater if I download as SVG and then open that file in Illustrator, the app seems to struggle to deal with it. Sometimes it will let you start editing then crashes, sometimes it crashes on first mouse click. Tried one today - managed to adjust the QR code colour and get to the export selection screen, but then the app crashed while trying to export. Then every time I reopened the file, the first mouse click caused it to crash.

 

It's not the first time this has happened, it seems to really struggle every time I open Adobe Express QR codes in Illustrator. 😐

 

I'm using the latest version of Illustrator (January 2024, 28.2) on Windows 11.

 

👍

    2 replies

    T
    The Brand Brew
    Participant
    June 25, 2025

    Yes, same issue. Interested in a fix. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 25, 2025

    Did you watch the video I posted above?

    T
    The Brand Brew
    Participant
    June 25, 2025

    Yes, I saw it. This is what I did in the past, however, now the QR code file will not even open in Illustrator. It immediately crashes the software.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 9, 2024

    Do you also have InDesign? Then I would suggest You use that for QR codes.

     

    The ones generated in Express are just bad. If you want to clean it, try this: https://youtu.be/KQUrluJ5CU4

    C
    carln90164570Author
    Inspiring
    February 9, 2024

    Thanks, am giving that a try. 🙂👍

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 27, 2024

    Hi Anubhav,

    the QR codes generated by Express are a mess. Could you perhaps talk to the team and maybe they can come up with a better solution?


    Hi @Monika Gause,

     

    Thank you for bringing up the issue with the QR codes generated by Express. We've logged a bug regarding this matter, and our product team is currently investigating it. They are aware of the concern and are working on improving the SVG files exported from Express into Illustrator.

     

    We appreciate your attention to detail and your valuable feedback. If you have any further questions or suggestions, please feel free to share them with us.

    For anything related to Adobe Express, you can contact @Amitej S.

     

    Best regards,

    Anshul Saini

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