Skip to main content
B
brittneyv20955540
Known Participant
May 28, 2025
Question

Adobe Fonts Not Loading on Restart

  • May 28, 2025
  • 1 reply
  • 1203 views

I'm absolutely over fonts not loading after restarting my computer. This happens every single time I restart my computer or Illustrator. It only happens with Adobe fonts (Montserrat, Europa., etc). I've gone into cloud to check my fonts and they are not there. It takes me going in and out 10+ times to get the fonts to sync and show up without error. Any tips? This is absolutely riduclous.

 

 

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
May 28, 2025

Hi @brittneyv20955540,

 

That definitely sounds frustrating, and I'm really sorry you're having to deal with this every time you restart. 

To better understand what's going wrong, could you let us know the version of Illustrator you're using and your operating system details? Also, are you seeing any specific error messages when the fonts fail to load, or do they simply not appear? Also, is this limited to Illustrator or can see in other Creative Cloud apps like InDesign, etc? 

Please try sigining out and back in to the Creative Cloud Desktop app and then test the issue. Also, if the issue persists, please reset the font cache following this link and update if it resolves the issue: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

 

Looking forward to your update.

Abhishek

B
brittneyv20955540Author
Known Participant
May 29, 2025

hank you! Using a PC, windows 11. Illustrator version 29.5.1.

 

The fonts simply do not appear. They show up as the pink type error and do not appear in the list of fonts.

 

It only happens after restarting my computer  so I'll try resetting the font cache next time. Signing in and out hasn't worked before. Will let you know here.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 5, 2025

    Yes, I can navigate up to here. C:\Windows\ServiceProfiles

     

    The LocalService folder will NOT open. My window says it has 0 files in it.

    The font doesn't work across all apps, not just AI. Let me know if you have any other suggestions.


    Hello @brittneyv20955540,

    Thanks for confirming. Would you mind trying the following steps and checking if it helps:

     

    • Close all Adobe applications
    • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3Zh2kHo)
    • Reinstall the Creative Cloud Desktop application (https://adobe.ly/4dPr67D)
    • Relaunch Illustrator

     

    Looking forward to hearing from you.

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices