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isriyam96763503
Participant
February 6, 2023
Question

Adobe Illustrato no longer works after upgrading iOS from Mojave to Monterey

  • February 6, 2023
  • 1 reply
  • 171 views

Hi there - is there any way I could restore my Illustrator? After updating my iOS from Mojave to Monterey, both PhotoShop and Illustrator are no longer working.

Thank you,

Isriya 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 6, 2023

Hello @isriyam96763503,

 

Sorry to hear about this experience. Is Illustrator crashing for you? If yes, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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