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Participant
February 10, 2020
Question

Adobe Illustrator 2020 (24.0.3) quit unexpectedly on macOS Catalina

  • February 10, 2020
  • 1 reply
  • 2799 views

hello, i don't want to start illustrator, after many clicks reopen turns on.

 

Crash Report: https://pastebin.com/rghaDDqz

 

{Renamed and edited by MOD}

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1 reply

Srishti Bali
Community Manager
Community Manager
February 10, 2020

Hi Marek,

 

So sorry to hear about this issue. I would request if you can try following these steps and share your observations:

  • Try turning off "Automatic graphics switching" from System Preferences (Click Apple menu > System Preferences and click Energy Saver).

 

  • If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.

 

 

  • If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

 

Regards,

Srishti