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bulend
Participant
December 14, 2021
Question

Adobe Illustrator 2022 crashes when saving

  • December 14, 2021
  • 2 replies
  • 1625 views

Hello, 
I am having trouble saving my work in Adobe Illustrator since it crashes whenever I try to do it.

It doesn't happen with all of my files but with some of them, it does. I can export to any format, but the software crashes when I try to save the file locally. I tried to save files both to my internal SSD and external HDD, but Adobe Illustrator crashes both ways.

It works when I try to save it on a cloud. 

I hope there is a solution to this issue. 

Regards, 
Bulend 

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 31, 2021

Hi there,

 

Sorry about the crashing! I would request you to share a few more details like:

  • The exact version of OS & Illustrator
  • Does a crash happen while saving a specific document?
  • Where are these images stored (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Could you please share the document & images with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    We'll check it at our end.
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

mikec10327539
mikec10327539
Participant
July 19, 2022

Adobe Illustrator 2022 has been crashing on me every time I have multiple documents open with photos. 
After embedding images and trying to save them, the programme crashes, almost like clockwork every time. 
This has been going on for months now, I submit reports but never hear anything back. 
It's super frustrating as I now need to open recent documents in the older version and I lose editing capabilities, images and various other elements across all documents worked on in that version previously. 
This needs to be resolved ASAP, considering how much our business pays monthly for the service, this is not acceptable. 
Below is the message that appears when I re-open the programme:

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 20, 2022

Did you already contact https://helpx.adobe.com/contact.html

They can log into your system to figure this out.

B
bulendAuthor
Participant
December 14, 2021

EDIT: 

When I tried to save the same file without photos included it didn't crash. It crashes when saving files with photos linked/embedded. 

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