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Adobe Illustrator 2022 crashes when saving

New Here ,
Dec 14, 2021 Dec 14, 2021

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Hello, 
I am having trouble saving my work in Adobe Illustrator since it crashes whenever I try to do it.

It doesn't happen with all of my files but with some of them, it does. I can export to any format, but the software crashes when I try to save the file locally. I tried to save files both to my internal SSD and external HDD, but Adobe Illustrator crashes both ways.

It works when I try to save it on a cloud. 

I hope there is a solution to this issue. 

Regards, 
Bulend 

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New Here ,
Dec 14, 2021 Dec 14, 2021

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EDIT: 

When I tried to save the same file without photos included it didn't crash. It crashes when saving files with photos linked/embedded. 

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi there,

 

Sorry about the crashing! I would request you to share a few more details like:

  • The exact version of OS & Illustrator
  • Does a crash happen while saving a specific document?
  • Where are these images stored (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Could you please share the document & images with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    We'll check it at our end.
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Myself and another colleague are having the same issue with illustrator 2022.  To save cads is fine, but saving moodboard images is a nightmare.  It takes ages to save and often 'quits unexpectedly' and never recovers the images.  It has been this way for the last few months.  We are loosing so much time to these crashes.

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi @defaulthef8eu75qxog,

 

We are sorry about the crash. This is not the experience we want you to have. I would request you to share the information & submit the crash report as mentioned above. This information will help us understand the case we can assist you accordingly.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Adobe Illustrator 2022 has been crashing on me every time I have multiple documents open with photos. 
After embedding images and trying to save them, the programme crashes, almost like clockwork every time. 
This has been going on for months now, I submit reports but never hear anything back. 
It's super frustrating as I now need to open recent documents in the older version and I lose editing capabilities, images and various other elements across all documents worked on in that version previously. 
This needs to be resolved ASAP, considering how much our business pays monthly for the service, this is not acceptable. 
Below is the message that appears when I re-open the programme:
Illustrator_error_Message.png

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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Did you already contact https://helpx.adobe.com/contact.html

They can log into your system to figure this out.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi @mikec10327539,

 

We are sorry about the crashing and trouble you are facing. Many users have reported the crashing and script error on relaunch. We were able to resolve the issue by deleting the "Startup Scripts CC" folder from the following location:

C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe

 

Let me know if it works for you.

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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