Copy link to clipboard
Copied
Hello,
I am having trouble saving my work in Adobe Illustrator since it crashes whenever I try to do it.
It doesn't happen with all of my files but with some of them, it does. I can export to any format, but the software crashes when I try to save the file locally. I tried to save files both to my internal SSD and external HDD, but Adobe Illustrator crashes both ways.
It works when I try to save it on a cloud.
I hope there is a solution to this issue.
Regards,
Bulend
Copy link to clipboard
Copied
EDIT:
When I tried to save the same file without photos included it didn't crash. It crashes when saving files with photos linked/embedded.
Copy link to clipboard
Copied
Hi there,
Sorry about the crashing! I would request you to share a few more details like:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini
Copy link to clipboard
Copied
Myself and another colleague are having the same issue with illustrator 2022. To save cads is fine, but saving moodboard images is a nightmare. It takes ages to save and often 'quits unexpectedly' and never recovers the images. It has been this way for the last few months. We are loosing so much time to these crashes.
Copy link to clipboard
Copied
We are sorry about the crash. This is not the experience we want you to have. I would request you to share the information & submit the crash report as mentioned above. This information will help us understand the case we can assist you accordingly.
We will be looking forward to your response.
Regards,
Anshul Saini