I am having trouble saving my work in Adobe Illustrator since it crashes whenever I try to do it.
It doesn't happen with all of my files but with some of them, it does. I can export to any format, but the software crashes when I try to save the file locally. I tried to save files both to my internal SSD and external HDD, but Adobe Illustrator crashes both ways.
It works when I try to save it on a cloud.
I hope there is a solution to this issue.
When I tried to save the same file without photos included it didn't crash. It crashes when saving files with photos linked/embedded.
Sorry about the crashing! I would request you to share a few more details like:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Myself and another colleague are having the same issue with illustrator 2022. To save cads is fine, but saving moodboard images is a nightmare. It takes ages to save and often 'quits unexpectedly' and never recovers the images. It has been this way for the last few months. We are loosing so much time to these crashes.
We are sorry about the crash. This is not the experience we want you to have. I would request you to share the information & submit the crash report as mentioned above. This information will help us understand the case we can assist you accordingly.
We will be looking forward to your response.
Adobe Illustrator 2022 has been crashing on me every time I have multiple documents open with photos.
After embedding images and trying to save them, the programme crashes, almost like clockwork every time.
This has been going on for months now, I submit reports but never hear anything back.
It's super frustrating as I now need to open recent documents in the older version and I lose editing capabilities, images and various other elements across all documents worked on in that version previously.
This needs to be resolved ASAP, considering how much our business pays monthly for the service, this is not acceptable.
Below is the message that appears when I re-open the programme:
We are sorry about the crashing and trouble you are facing. Many users have reported the crashing and script error on relaunch. We were able to resolve the issue by deleting the "Startup Scripts CC" folder from the following location:
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe
Let me know if it works for you.
I will be looking forward to your response.
Thanks & Regards,