• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

ADOBE ILLUSTRATOR 2022: Cursor stuck on loading creating a new file

New Here ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

I am about to create a new file, but when I create one, my cursor will be stuck on loading and I can't proceed on the artboard. I'm using M1 and CC2022.

I hope somebody can help me with this problem, Thank you!

Views

817

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Three things to try -

1. Reset your preferences (Preferences/General - click the reset button and relaunch AI).

2. Go to Apple Sys Prefs/Security and Privacy and add AI to the Full Disk Access list.

3. Check for updates in the CC desktop app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hello @Seiji241070143g37,

 

Sorry to hear about this experience. In addition to the steps suggested by Kevin, I would request you to try creating a new root user account on your computer and check if Illustrator works there.

 

Additionally, you may try disabling GPU performance and Animated zoom under preferences and share your observations with us.

AnubhavMajumder_0-1650484729882.png

 

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

LATEST

Hello @Seiji241070143g37,

 

We would like to investigate this further. Would you mind sharing a few more details like:

 

 

  • SPX file by following these steps:
    Click on Apple Icon > About this Mac > System Report
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files
    Then open https://assets.adobe.com/files
    Click on three dots next to SPX file > Share > Copy Link and paste it in a private message.


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines