ADOBE ILLUSTRATOR 2022: Cursor stuck on loading creating a new file

New Here ,
Apr 19, 2022 Apr 19, 2022

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I am about to create a new file, but when I create one, my cursor will be stuck on loading and I can't proceed on the artboard. I'm using M1 and CC2022.

I hope somebody can help me with this problem, Thank you!

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Three things to try -

1. Reset your preferences (Preferences/General - click the reset button and relaunch AI).

2. Go to Apple Sys Prefs/Security and Privacy and add AI to the Full Disk Access list.

3. Check for updates in the CC desktop app.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hello @Seiji241070143g37,

 

Sorry to hear about this experience. In addition to the steps suggested by Kevin, I would request you to try creating a new root user account on your computer and check if Illustrator works there.

 

Additionally, you may try disabling GPU performance and Animated zoom under preferences and share your observations with us.

AnubhavMajumder_0-1650484729882.png

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hello @Seiji241070143g37,

 

We would like to investigate this further. Would you mind sharing a few more details like:

 

 

  • SPX file by following these steps:
    Click on Apple Icon > About this Mac > System Report
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files
    Then open https://assets.adobe.com/files
    Click on three dots next to SPX file > Share > Copy Link and paste it in a private message.


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

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