ADOBE ILLUSTRATOR 2022: Cursor stuck on loading creating a new file

Hello @Seiji241070143g37,

We would like to investigate this further. Would you mind sharing a few more details like:

• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it in a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav

Hello @Seiji241070143g37,

Sorry to hear about this experience. In addition to the steps suggested by Kevin, I would request you to try creating a new root user account on your computer and check if Illustrator works there.

Additionally, you may try disabling GPU performance and Animated zoom under preferences and share your observations with us.

Looking forward to your response.

Thanks,

Anubhav

Three things to try -

1. Reset your preferences (Preferences/General - click the reset button and relaunch AI).

2. Go to Apple Sys Prefs/Security and Privacy and add AI to the Full Disk Access list.

3. Check for updates in the CC desktop app.