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Jerome25374705omqg
Participant
July 28, 2022
Question

Adobe Illustrator 2022 not opening new or downloaded files

  • July 28, 2022
  • 3 replies
  • 745 views

Hi, Jerome here. I've recently downloaded the latest version of Adobe Illustrator but had this issue. Where If I try to open a file it won't open and if I try to create a new file, none of the file presets are there for me to use. I also tried using the "new file" interface to fix that, but all that does is not let me open a new file, when I click it. I even tried to go through the tutorials to access, but it says It has trouble loading content.

 

Could you please assist on what I need to do to fix this?

 

Thanks

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 28, 2022

Hello @Jerome25374705omqg,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under a different administrator account and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 28, 2022

Is a printer connected and turned on? Printer driver up to date?

 

Do you use font management and is it correctly updated? People have reported that their font management didn't correctly update. You might want to check that. Especially the plugin that connects to Illustrator.

J
Jerome25374705omqgAuthor
Participant
July 28, 2022

I tried, and no luck sadly

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 29, 2022

Please tell us exactly what you did and what you have as it will also help to know if you don't have font management or no printer present.

Scott Falkner
Community Expert
Scott FalknerCommunity Expert
Community Expert
July 28, 2022

First thing I would try is resetting Illustrtor preferences.

https://community.adobe.com/t5/illustrator-discussions/how-to-reset-illustrator-preferences/td-p/10602277

If that doesn’t fix it try deleting then reinstalling Illustrator. Also, are yoiu able to open Illustrator files in Explorer or by dragging to the program icon? I'm not a Windows user so I don”t know much about troubleshooting your OS.

J
Jerome25374705omqgAuthor
Participant
July 28, 2022

Yeah I tried all of those and still no result.

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