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Adobe Illustrator 2024 Crashing Constantly

Forum|Forum|1 year ago
May 28, 2024
13 replies
18776 views

Good Evening,

I have a user with Adobe Illustrator 2024 that updated to the latest version on Thursday and his Illustrator is constantly crashing. It seems to get stuck at VectorizeUI.aip and just sits there. If you touch the program at all it will stop responding and windows will ask to end the process. When trying dianostics it will open, however within 2 seconds it will freeze and needs to be force exited.'

We have tried:

Uninstalling, Reinstalling

Reverting to previous version

Tried the Adobe Cleaner utility and wiped Illustrator

Started in safe mode

Copy the file locally as opposed to the network

updated the graphic drivers

This user's laptop is a mid range Dell Latittude 5540 laptop with the following specs:

CPU: 13th Gen I7-1370P

RAM: 32 Gigabytes of Memory

Storage: NVMe

GPU: MX550 (Entry level thing)

After doing all of that it will CONSTANTLY crash, now this user was scheduled to get a new laptop with more "horse power" on Thursday, however due to this issue i bumped the time table up.

His new laptop has the following specs:

CPU: 12th Gen I7-2800H

RAM: 32 Gigabytes

GPU: RTX A1000 (Which is absolutely overkill)

Storage: Some NVMe Drive

I had the user come into the office and we installed Illustrator 2024 FIRST and it worked fine. We launched it a few times and tried differnt files while he was here. When the user went home it was back to crashing constantly and was ununable. I had the user disconnect the dock to rule that out, however it keeps crashing. I also had him copy the file to his local desktop instead of the network and its the same thing.

How do i fix this? Any logs that would be helpful?

Correct answer paul38678338fdu4

delete any extra materials you may have downloaded from Substance 3D Community Assets or any web page from your version of illutrator and the folder in which they were downloaded to - this worked for me - good luck 🙂

Show previous replies

channel 26m15525183

Participant

I am dealing with the same issues... but no solutions...

Blazethe1st

Known Participant

welcome to the club, version 28 onwards is highly unstable and has been doing the same things constantly, it's not usable.

Monika Gause

Community Expert

Does the user have access to the same printers from home? Are those printers connected in the system?

J

Jonah3768514876lrAuthor

Participant

Yes, He does. We allow printer access over our VPN

Also sorry for the ignorance but what does printers have to do with Illuistrator opening?

D

David25177009ezop

Participant

@David25177009ezop schrieb:

Since Yesterday (6/3), I have had a similar issue on a Windows machine with the latest version installed (according to the Creative Cloud app). While Illustrator worked perfectly up until last Friday, Illustrator now freezes almost immediately after it starts up, and I need to use the task manager to close it down. I tried several of the freezing fixes on the internet, including installing an older version and using the Adobe Cleanup tool to uninstall and reintall the app. These provided no solution to the issue. However, I do note that if I turn off wi-fi, illustrator seems to function normally. However, as soon as I then turn the wi-fi back on, the app freezes.

Is that your private environment or a larger company?

What else has to do with it? Your printer connection perhaps? A file server?

It is a computer in a larger company. Currently, there is no printer connected to it. There are shared drives on the network to which the computer can access files; however, the files being accessed by Illustator are on the local drive.

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